Job Description

The Role: Events Floor Supervisor


Venue : South Place Hotel


The Location: 3 South Pl, London EC2M 2AF


The Salary: Competitive Salary

Start Date:

Mid September



Why work for us:



Our industry leading benefits have you covered!



Industry leading pay: We value your expertise and dedication. Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day. Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app. Financial freedom: Take control of your finances with Wagestream - track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary. Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor. Total Wellbeing Package: Embrace a holistic approach to health with WeCare - offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more! Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home. Nourish your body: We offer healthy and nutritious meals whilst on shift. Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night! Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge. Get some rest: Your holiday allowance increases with length of service. Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.


Who we are:


The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences.


As The Evolv Collection's first hotel, South Place Hotel is quite rightly something special: boutique, luxurious and fresh faced. Described by Wallpaper magazine as 'Miami via Moorgate', the hotel has 80 guest rooms, Michelin starred Angler restaurant as well as Bluebird City Restaurant, and five bars. With an array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace overlooking the Capital.



A bit about what you will be doing:


Purpose of job: To provide a seamless Event and/or dining experience and oversee the full guest journey, both in rooms and F&B, by providing a highly efficient and effective service. Ensuring standards are maintained both back of house and front of house and customer needs are anticipated in accordance with the hotel's values and standards.

DEPARTMENT RESPONSIBILITIES

CUSTOMER SERVICE

To welcome guests to the Events space and offer personalized service along with the appropriate South Place experience. To deliver a consistently high standard of guest service within the department. To personally oversee and personalise the guest journey. To provide an efficient, fair and professional solution when handling all guest request & feedback. Maximize incremental sales opportunities by adding customer value at every opportunity.

SERVICE STANDARDS

To be aware of the Hotel Skills & Standards and to ensure these are followed throughout the team. To be aware of all events taking place within the department while on duty, and to be aware of timings of arrivals/ breaks/ departure times, ensuring that the waiters are positioned where they need to be to ensure standard of service. To ensure the policies and order of service for front of house is followed at all times. To carry out additional reasonable duties and projects as directed by your manager or guests without the loss of efficiency and composure. To adhere to all health and safety policies and practices.

DEPARTMENT RESPONSIBILITIES

To represent the hotel as a role model professionally, socially and ethically. To be accountable for the smooth operation of each shift. To ensure South Place Hotel grooming and appearance standards are maintained throughout the Events team to display a professional image to our guests. The uniform must be provided in good condition, clean and presentable. To manage and inspire the Events waiters on a daily basis ensuring that daily briefings are carried out to ensure effective communication and standard of service. Assumes a responsibility and enforcement in areas of set up, service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the Events operation and ensures that the standards are met throughout the team. Assist the Front of House teams with daily operations and act as a Manager on Duty. Help to maintain a 'one team' environment throughout the hotel To meet and greet the guests in order to become one of their main contacts during their event and ensure contact is made with the Events Host/Organiser on their arrival. To act as a lobby ambassador throughout the day and provide a strong support to all departments when required and channel the business to all areas of the hotel. To have full knowledge on daily Food & Beverage business, daily occupancies, and guest treatment in the front of house, e.g. VIP arrivals. To consistently sell or upsell hotel facilities to in-house guests, e.g. recommend the F&B outlets, spa services, etc. To adhere to the department's operational budget and ensure that all costs are controlled through effective care and storage of all equipment. To attend training and meetings as required by your Manager. To conduct and contribute to regular departmental communication meetings. To handle complaints with specific personalised attention to our guests. To encourage feedback from our guests. To encourage efficient and effective inter-departmental communication to promote a climate of teamwork and motivation To perform show rounds of the hotel in absence of the Sales team. To report any defects in the building, plant or equipment according to the Hotel procedures. To attend fire training and to be fully conversant and compliant with the rules concerning fire, health & safety. To carry out any other reasonable requests as directed by any member of the management team.


At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
INDMANAGE