Job Description

Events Operations Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

There is a saying in Glasgow 'The People Make Glasgow' and at Hilton Glasgow, it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

A WORLD OF REWARDS

Annual Salary up-to 39,000 per annum

Free and healthy

meals

when on duty

Grow your Career

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

(depending on availability)

Discounted Taxi

when public transports stop running

Guest Experience Day

after successfully passing probation

Modern and inclusive

Team Member's areas

As an Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all Conference and Banqueting operations Maintain exceptional levels of customer service Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Aware of trends and propose ideas to build the range and quality of Conference and Banquet Optimise sales and contain costs, identifying any areas for action Set achievable budgets and other short- and long-term functional goals Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

High-Profile Ballroom Venue

with cutting-edge AV technology and multiple bars. Repeat VIP events with large attendee numbers. Previous experience in high-volume venues is essential. Supervisory-level applicants will not be considered due to the scale of operations.


This role involves

late nights, weekends, and unsociable hours

, overseeing a team of over 100 variable staff members, with up to 50 for standard-sized events. Candidates must demonstrate:

Excellent planning and organizational skills Strong interpersonal and leadership abilities In-depth knowledge of banqueting food service Proven experience in high-volume bar operations

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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