Job Description

About Us

We're an e-commerce home fragrance brand on a mission to bring joy, calm, and good vibes into every home - one beautifully scented product at a time. Our customers are at the heart of everything we do, and we believe great service should feel as effortless and inviting as a freshly lit candle.

We're looking for a proactive and highly organised Existing Product Coordinator to join our growing eCommerce team.

About the Role

We're looking for an Existing Product Co-Ordinator to join our dynamic product team. In this role, you'll oversee all aspects of product changes, monitor assemblies, and drive innovation testing to ensure our products remain top-notch and continue to meet customer needs.

You will be responsible for managing and optimising our current product portfolio. You'll work across teams to implement product modifications, oversee assembly processes, and lead ongoing testing and innovation efforts to keep our offerings competitive and aligned with market demands. This role is perfect for someone with a passion for continuous improvement, a strategic mindset, and a hands-on approach to product development.

Key Responsibilities

Manage and execute daily product changes, from minor modifications to larger redesigns, ensuring alignment with quality standards and customer expectations Oversee the assembly process, ensuring product integrity, accuracy, and efficiency at every stage Lead innovation testing for existing products, collaborating with cross-functional teams to explore new features, ingredients, and enhancements Analyse customer feedback and product performance data to identify opportunities for product improvements and new innovations Coordinate with purchasing, production, and design teams to implement changes and resolve any product issues Ensure that product updates and modifications meet all quality control and regulatory standards Maintain detailed product documentation and communicate updates effectively across all teams, ensuring consistency and clarity across the business

What We're Looking For

Strong administration background with the ability to use multiple systems. Strong mathematical ability Proven experience in a production/manufacturing environment, with a good understanding of production processes. Solid understanding of product lifecycle management, from assembly through to customer feedback analysis Excellent problem-solving skills and the ability to act decisively in fast-paced environments Ability to collaborate across teams (design, production, marketing, etc.) and drive cross-functional projects to completion A keen eye for detail and strong analytical skills for product performance and customer insights Strong communication skills with the ability to present findings and recommendations to various stakeholders High attention to detail - you catch the small things before they become big issues

What You'll Get

Competitive salary. Staff discount (hello, beautifully scented home). Friendly, collaborative team culture.

Valentte Values:

We deeply value individuals who are passionate about crafting exceptional home fragrance experiences that not only delight our customers but also boost our conversion rates. We appreciate those who are committed to continuous improvement - always seeking opportunities to enhance the customer journey, streamline processes, optimize systems, and refine our overall strategy. Collaboration is at the heart of what we do. We thrive when working together, supporting our channel, design, development, and warehouse teams to deliver outstanding customer experiences efficiently and seamlessly. Our team members leave their egos behind and embrace a culture of friendliness, respect, and genuine care - uplifting and supporting one another every step of the way.

Our Environment:

We are a grounded, founder-led business fueled by ambitious goals and rapid growth. Every product is crafted and fulfilled from our two facilities in Winsford, Cheshire. Beyond manufacturing and shipping, all of our creative work is handled in-house by a talented team of marketing and creative professionals, ensuring consistency and excellence in everything we do. We're a friendly team who work hard but have fun and achieve greatness!

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

On-site parking
Application question(s):

This is not a remote/hybrid role. Are you able to reliably commute to Winsford 5 days a week?
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Valentte_Existingproduct