Job Description

Who We Are

At Metropolitan Gaming, we don't just offer jobs--we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

What We Are Looking For

We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud.


You will also be required to provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.


Additionally, through training and development, you will be able to take on multiple cashier and gaming roles though the Venue as and when required by management.

Main Responsibilities

The Metropolitan Gaming Cash Desk Manual details the various capabilities and standard expected;


Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Updating points/player tracking for customers. Maintaining all ATM's. Processing all banking. To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Actively meet day-to-day customer service needs and respond appropriately to all queries. Positively support company-wide customer service initiatives. Actively create a team environment and support other team members where possible. Keep management informed of major players and their transactions or of any unusual incident or event. Maintain a good working relationship with management and other departments within the venue. Report and refer to senior colleagues any unusual or major incidents of concern. Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Always maintain and reflect the company values.

Who You Are

Holds a valid Personal Functional Licence (PFL) Banking or finance experience Strong work ethic with a passion for exceeding expectations Organised and methodical Upbeat and positive attitude Numerate Articulate (in English) Personable Customer service focused Computer literate

Desirable Skills

Competent with use of NEON Competent with cash desk manual and policies Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance

Service Behaviours

Our Cashiers are expected to always demonstrate our key service behaviours:

On It

: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.

Upbeat and Positive Attitude

: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.

Be Nice

: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.

Open and Close

: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK


This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.


Cashiers will spend a large portion of their shift on their feet working directly with the public.