Job Description

Who We Are

At Metropolitan Gaming, we don't just offer jobs--we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:


50% off food and beverages in all our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme

What We Are Looking For

We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, customer service skills, and adherence to gaming regulations and internal controls.

Main Responsibilities

Always observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts. Exchange chips, tokens, and tickets for cash accurately and efficiently. Handle customer buy-ins and payouts while following cashdesk procedures. Updating points/player tracking for customers. Maintaining all ATMs. Processing all banking. Verify and record all financial transactions in the casino's accounting system. Ensure compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures. Assist with count operations, including counting and securing large sums of cash. Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally. Report suspicious activities or policy violations to supervisors immediately. Maintain confidentiality and integrity when handling customer and financial information.

Service Behaviours

Our Casino Cashiers are expected to always demonstrate our key service behaviours:

On It

: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.

Upbeat and Positive Attitude

: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.

Be Nice

: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.

Open and Close

: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK


This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.


Casino Cashiers will spend a large portion of their shift on their feet working directly with the public.