Job Description

Part - Time Dental Receptionist - Charlton Road Dental, Keynsham

Charlton Road Dental is an established family run private dental practice located in the centre of Keynsham and we are expanding once again and are looking to add to our growing dynamic team.

We offer high quality general and specialist, implant and cosmetic dentistry to patients of all ages. The practice also offers a full range of Facial Aesthetic services and receives external referrals for all aspects of dentistry

We are looking for an exceptional Customer service Representative who is passionate about providing amazing customer service to join our team.

The Role

Greeting and welcoming patients, Providing a great first impression Booking and amending appointments in an efficient and accurate manner Answering in coming calls Updating patient details and records Answering and dealing with patient email enquires Handling Payments and carrying out end of day cashing up Supporting practice Management and clinical team with smooth running of the practice Making patients aware of dental services we offer Accessing sensitive information whilst maintaining patient confidentiality Managing incoming referrals and dealing with all related correspondence Handling patient finance and Denplan patient Membership applications Liaising with dental laboratories, dentists and other third parties to ensure smooth running of the practice Printing day lists Keeping reception area clean and tidy Keeping waiting room clean and tidy Ordering reception and office stationery Franking/sending of mail
WHAT WE ARE LOOKING FOR

Previous Administration or customer service experience Previous Dental experience desirable but not essential Exceptional customer service Excellent communication skills Outstanding organisation skills Someone who can create a positive, memorable experience that patients will recommend to their friends and family. Excellent spoken and written English A pride and passion for what you do Ability to keep calm and professional in a fast pace environment Good personal appearance Adaptable and able to multitask between several different tasks and responsibilities at one time Self-motivated with ability to work individually and in a team Punctual Ability to work flexible hours to support the team A passion to exceed what sets us apart Able to balance building relationships with customers with attention to detail Understanding customer service and the impact on customers and the business Efficient in Microsoft Word and Outlook (Excel an advantage) Experience in use of Dentallysoftware is desirable but not essential.
Part-time Permanent

Salary: From 13.00 per hour

Job Types: Part-time, Permanent

Pay: From 13.00 per hour

Benefits:

Health & wellbeing programme Private dental insurance
Work Location: In person