Spinney Brook Dental Practice is a well-established, patient-focused dental clinic located in the heart of Irthlingborough. We pride ourselves on delivering high-quality care in a friendly and supportive environment. As our practice continues to grow, we are looking for a dedicated Dental Receptionist to join our welcoming team.
We are a mixed NHS and private practice offering a range of high end dental treatments including Invisalign, teeth whitening, Implants, facial aesthetics and general dentistry.
The right candidate should have excellent communication skills, work well within a team and have a warm friendly empathetic approach and have telephone manners. Previous dental experience / knowledge is preferred but not essential. Also you may be required to cover holidays or some Saturdays (which will be on a rota basis).
Role Overview:
We are seeking a professional and personable Dental Receptionist to be the first point of contact for our patients. You will play a key role in ensuring the smooth running of the front desk and providing outstanding customer service.
Your Key Responsibilities:
Welcoming patients to the practice and ensuring a smooth check-in and check-out process
Managing appointment bookings, reminders, cancellations, and rescheduling
Handling inbound and outbound calls with efficiency and empathy
Coordinating with dentists and nurses to manage the appointment diary effectively
Processing payments and managing patient accounts
Supporting with administrative tasks such as referrals, recalls, and data entry
Ensuring all patient information is kept confidential and secure in line with GDPR and practice policies
Maintaining a clean and organised reception area.
Finance system and follow all practice protocols and procedures.
Requirements:
Previous experience in a dental or medical reception role is desirable but not essential
Excellent communication and interpersonal skills
Strong IT and administrative abilities
Professional, friendly, and patient-focused attitude
Ability to work independently and as part of a team
Confident , Extremely presentable, Reliable, Approachable, Punctual, Organised
Have excellent communication skills and impeccable command of English with great sense of humor.
Actively asking satisfied patients to leave reviews, providing them with a direct link to the practice's Google Business Profile, following up with gentle reminders, and responding to reviews to show patient appreciation and engagement.
Interested?
If you like what you have read and are interested in joining a great team and great clinic on delivering the best care to our lovely patients at each and every interaction, we will love to hear from you. Send in an application today to be considered for the role.
Benefits:
Competitive hourly rate (based on experience)
On-site training and career development support
Friendly and supportive team environment
Uniform provided
Free on site parking
Job Types: Full-time, Part-time, Permanent
Pay: From 12.21 per hour
Benefits:
Free parking
On-site parking
Ability to commute/relocate:
Irthlingborough: reliably commute or plan to relocate before starting work (required)
Education:
Diploma of Higher Education (preferred)
Experience:
Receptionist: 1 year (preferred)
Work Location: In person