Job Description

Overview

We are seeking an experienced professional and friendly GP Admin Assistant to join our team. The ideal candidate will have experience in scanning and read coding documents and summarising patient records. They will also provide exceptional customer service and administrative support. This role requires strong organisational skills, proficiency in office software, and a welcoming demeanour.

Job Purpose:

To support the smooth running of the Practice by providing an efficient and effective administrative service to the GPs and their patients.

To facilitate effective communication between patients, members of the Practice team, community services, secondary care and other associated healthcare agencies.

Job Responsibilities:

Reception

o To support the reception team by providing sickness and holiday cover for colleagues as required.

Admin - all staff

o Maintaining a courteous, efficient, and confidential service to all patients and visitors both over the telephone and in person. Dealing with all enquiries and requests, acting as appropriate

o Ensuring appropriate handover to incoming colleagues, including any urgent or unresolved matters

o Provision of refreshments for staff and visitors, as required. Keeping the kitchen area clean and tidy.

o Computer data entry - processing and recording information in accordance with Practice guidelines

o Filing and retrieving paperwork, as required.

o Complete Reception tasks

o Contribute towards the Daily Huddle

o Complete a Handover to AM when Leaving the business each day

o Identify and train admin cover for lead area where needed

Admin - individual staff

In addition to the above individual members of the Practice administration team will take responsibility for a Lead. These may vary under the direction of the AM dependent on current and evolving Practice requirements, workload and staffing availability.

Scanning and Summarising

o Summarising the information contained in new patients' electronic and paper records into their Practice records in line with Practice protocol.

o Summarise Vaccinations received through other channels into patient record

o Process GP to GP links

o Process Scanning and coding letters into patients' computer records in line with Practice protocols. Daily

o Return patient notes to PCSE

General Responsibilities:

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

x Using personal security systems within the workplace according to Practice guidelines.

x Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

x Making effective use of training to update knowledge and skills.

x Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

x Reporting potential risks, when identified.

Safeguarding

Recognise the signs, symptoms and categories of child and vulnerable adult abuse. Be aware of local policies, procedures and points of referral. Understand other practitioners and agencies roles and legal issues

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

x Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.

x Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

x Behaving in a manner which is welcoming to, and of, the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

x Participation in an annual individual performance appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.

x Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

x Maintaining continued education by attendance at courses and study days deemed appropriate for professional development.

x Attending any Practice meetings and in-house training sessions which are appropriate to your role, even if these take place outside of your normal working hours.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

x Alert other team members to issues of quality and risk.

x Assess own performance and take accountability for own actions, either directly or under supervision.

x Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

x Work effectively with individuals in other agencies to meet patient's needs

x Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to

x Communicate effectively with other team members - face to face, through the clinical system and through NHS Net as appropriate.

x Communicate effectively with patients and carers.

x Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will

x Apply Practice policies, standards and guidance

x Discuss with other members of the team how the policies, standards and guidelines will affect own work

x Participate in audits and reviews where appropriate.

Job Types: Full-time, Permanent

Pay: 12.90-13.10 per hour

Expected hours: 25 - 37.5 per week

Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Experience:

GP surgery: 1 year (preferred)
Work Location: In person