Job Description

Job purpose

:

To work in a manner and in such a way that positively affects customer's perception and experience of Rushbrook and Rathbone Ltd at all times. To develop and maintain sound working relationships with customers, tenants, suppliers and colleagues alike. To actively participate and contribute to a positive working environment.

Key responsibilities and accountabilities:

Management of a designated residential property portfolio - case numbers typically between 120 - 140 properties Providing solutions to tenancy issues, queries or concerns Dealing with property maintenance issues and reports Procuring quotations or estimates as required or instructed Arranging pre and post tenancy works and works resulting from inspection and/or spot checks Maintaining accurate case history logs and diaries Regular verification and updating of individual case files Adhering to contractual law and strict terms and conditions Delivery of exceptional quality Customer Service in a high-pressure environment To follow ARLA guidelines in the course of day to day duties Liaising with colleagues, customers and contractors to ensure the smooth running of the portfolio Negotiating tenancy renewals and notices

Skills and qualities:

Customer service focused Exceptional communication skills at all levels Ability to prioritise Capable of recognising the impact and/or consequences of proposed actions Precise organisational skills Pro-active care and consideration of situations and circumstances 'Can do' mind-set An inquisitive mind - essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution Good, and accurate, typing speed Clear concise presentation of facts Practical and positive approach to problem solving ARLA Level 3 qualification is desirable
Job Types: Full-time, Permanent

Pay: Up to 29,000.00 per year

Benefits:

Health & wellbeing programme Referral programme
Experience:

Property management: 3 years (required) Lettings Administration: 2 years (required) Lettings: 3 years (required)
Work Location: In person