Job Description

Service Advisor - Previous experience required

At Arthurs of Newtown, we have a fantastic opportunity to join our award-winning service team we are constantly aiming to be the number 1 Aftersales department in the UK.

We are a busy team who manage every aspect of the customer's daily journey with us whilst providing excellent personalised customer care.

You will build rapport with customers and use your expertise to guide them through their visit with us and advise them knowledgeably about any maintenance issues that may arise.

About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers

A well-presented individual with a desire, attitude and character to succeed

Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives

You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.

Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customer's vehicles are ready on time.

What we offer in return

Holidays that increase with the length of service

Bank holidays off

Discounts on products and services

Why Arthurs?

Arthurs is a family-run business that was established in 1939 and we pride ourselves on providing excellent customer service.

If you feel like you have the correct mindset & skills, then please apply for this position and we look forward to hearing from you!

Job Types: Full-time, Permanent

Work Location: In person