Job Description

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.
What Will You Contribute?
As a Senior Technical Support Engineer, you will play a critical role in ensuring Finastra's clients receive timely, expert-level support for our core banking solutions. You'll act as a trusted advisor and problem-solver, working directly with clients to investigate and resolve complex technical issues. This role blends deep technical troubleshooting with strong client communication and collaboration across internal teams. You'll be the go-to expert for our Equation platform and related technologies, helping to maintain high customer satisfaction and system reliability.
Responsibilities & Deliverables:

• Act as a subject matter expert for Equation and related applications.
• Lead root cause analysis and resolution of technical issues across multiple environments.
• Provide detailed analysis and documentation to development teams for bug fixes or enhancements.
• Maintain and support existing features/modules, including performance tuning and patching. Participate in solution design reviews, test planning, and code reviews.
• Work in shifts and be open to occasional travel as needed.
• Investigating and resolving client-reported issues by replicating scenarios in test environments.
• Writing and executing scripts, analyzing logs, and documenting findings.
• Collaborating with development, QA, and product teams to drive resolution of complex problems.
• Participating in virtual client meetings to provide updates or gather additional context.
• Maintaining strong client relationships through clear, empathetic communication.
• Contributing to knowledge base articles and internal documentation for recurring issues.

Required Experience:
Mandatory Technical Capabilities:

• Strong hands-on experience with Equation (Core), including:

• iSeries operations/navigation
• CL and RPG programming
• SQL and MQ/Queue management
• Familiarity with Java, IBM WebSphere, SOAP/REST APIs (Postman), and SQL Server
• Experience with Power BI and shared applications like FRA and Opics is a plus

Mandatory Non-Technical Capabilities:

• Excellent problem-solving and analytical skills
• Strong verbal and written communication, especially with external clients
• Ability to work independently and lead complex issue resolution

Nice-to-Have Skills:

• Leadership or mentoring experience
• Adaptability in fast-paced, cross-functional environments
• Financial services software development experience

Education & Certifications:

• Bachelor's degree in computer science, IT, Mathematics, or related field
• ITIL Foundation Certification (preferred)
• Cloud certifications (AWS, Azure) or SQL/Java certifications (e.g., Oracle Certified Java Programmer)

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
ESG: Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.