Job Description

We are seeking a dedicated and proactive Facilities Assistant to join our Estates and Facilities team. This is a frontline role supporting the delivery of exceptional customer service and facilities management across our campus. You will play a key part in maintaining a safe, efficient, and welcoming environment for staff, students, and visitors, while upholding the University's core values of Creating Opportunity, Thinking Differently and Building Community.
Please note applicants who have applied for this role within the last 6 months are not required to reapply.
Key Responsibilities
As a Facilities Assistant, you will:

• Respond to soft facilities service requests through the Estates and Facilities Helpdesk
• Carry out general porterage tasks, first-line repairs, and fault reporting
• Manage room layouts and assist with light replacements
• Support periodic high-level activities
• Ensure furniture arrangements in teaching spaces, exam rooms, and event venues meet customer requirements
• Inspect equipment and address maintenance issues
• Handle frontline repairs, including toilet blockages, water leaks, heating, ventilation, and lighting faults
• Assist with building incidents and emergencies as required
• Conduct weekly fire alarm tests and maintain accurate records
• Carry out daily, weekly and monthly building inspections to ensure health and safety and environmental compliance
• Provide timely updates on job progress through the Estates and Facilities Helpdesk portal
• Support faculty and student events, including Open Days (occasional weekend work)
• Work collaboratively with other operational teams, including Security and the Student Union

Person Specification
We are looking for someone who:

• Has experience in a customer-focused environment
• Works well as part of a team and can manage multiple tasks while meeting deadlines
• Has strong communication skills and is committed to delivering excellent service
• Has familiarity with general building maintenance and repair tasks (desirable)

Essential Skills

• Clear and effective communication, particularly via email
• Proficiency in Microsoft Office (Outlook, Teams, Excel)
• Experience using handheld devices (PDA)
• A strong understanding of health and safety best practice

Desirable:

• Full, clean driving licence

What We Offer
As part of Birmingham City University, you will join a vibrant community of approximately 24,000 students from 80 countries. We are committed to supporting staff development and wellbeing, offering a competitive benefits package including:

• 40 days annual leave (including bank holidays and closure periods)
• Attractive pension scheme options
• Access to wellbeing support through our Employee Assistance Programme
• Cycle to Work Scheme

Why not take a look on the that shows the facilities across campus.
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Skills Required