Job Description

General information

Creation Date:

06-Nov-2025

Employment Type:

Permanent

Employment Type:

Full time

Ref #:

1234571961


Description & Requirements
Job Title: Facilities Assistant



Division: Enterprise Real Estate Services



Department: EU and UK Real Estate & Workplace



Location: London



Type: Permanent







About the Role



To act as the Facilities Assistant for the London offices of Liberty Specialty Markets, comprising some 1500 staff occupying 5 floors in the landmark tower at 20 Fenchurch Street. Reporting to the Facilities Manager but working closely with the UK Real Estate Manager and rest of the UK Real Estate and Workplace department.





About the Department & Team:



The Real Estate & Workplace team supports the offices hosting Liberty Mutual's various insurance businesses in the UK, Europe and MENA. The team reports into the Liberty Mutual Enterprise Real Estate Services Team (based in the US) who set principles and guidelines for office design and operations, share best practice globally and coordinate internal approvals for real estate transactions.





Key Responsibilities



Facilities Management:
o Assisting the Facilities Team with office moves and other general adhoc projects
o To proactively work towards promoting a sense of pride in the RE&W department
o Assist with maintaining the property to an acceptable condition
o Help with event setups/moving furniture
o Manual Handling duties as required
o Support Invoicing/Requisitioning for supply expenses and New supplier entry
o Some data input responsibilities
o Help maintain the London RE&W email helpdesk account
o Distributing posters and other Facilities related comms and materials
o Keep FM store rooms tidy and keep an inventory
o Assist with maintaining desk booking platform



Office security:
o Proactive and accurate programming of access cards for new joiners, visitors, contractors and temporary staff
o Ensuring all leaver access cards are deleted promptly from the system
o Liaising with building security and relevant contractors
o Staff personal locker management
o Supervising contractors and ensuring that all engineers follow the approved procedures when required



Health & Safety:
o Become an active Fire Warden and First Aider (training provided)
o General Health & Safety management by carrying out daily/weekly walk arounds in 20FS
o Carry out weekly stock takes of all first aid boxes, order stock when needed and keep back up stock
o Keep all first aid & fire marshal signs up to date
o Support business related events and communities
o Assist with contractor induction process & permit to work criteria



Stationery:
o Carry out a weekly stock take of the stationery in the stationery cupboard, order stock when required.
o Keep the stationery cupboard organised
o A green stationery champion
o Be the first port of call for all stationery enquires
o Liaison with the supplier



Office maintenance:
o Taking initiative in carrying out weekly office walk arounds in 20FS, recording all issues and ensuring they are reported to the Facilities Coodinator
o Immediate reporting and recording of all building issues



Post:
o Collect deliveries from the loading bay & building postroom and notify the staff member who ordered it
o Store deliveries in the FM area until they are collected
o Organising incoming and outgoing post (incl. franking and couriers)
o Collect incoming post from the post room in the am & pm daily
o Distribute incoming post to relevant departments
o Frank all outgoing post each day and take down to the post office/building post room
o Bi-weekly offsite collection check at the nearby DX exchange
o Scan incoming post and allocate to the correct receipient





Skills and Experience



Experience working within a Facilities environment desired but not mandatory Good standard of education Able to move heavy furniture (Manual Handling training provided) Good customer service skills Tact and diplomacy Ability to relate to and communicate effectively with, both verbally and written, all levels of staff Good IT skills including Microsoft Office Ability to work under own initiative An ability to review and prioritise work within agreed parameters. A team player but able to work using own initiative with a proactive approach and an ability to focus on the detail Able to work effectively under pressure and meet deadlines A desire and ability to develop and learn new skills and enhance current skills to grow professionally Presents a capable, competent and professional image at all times




About Liberty Specialty Markets (LSM)



Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.



Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:



Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:



https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us



https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion