Job Description

Company Description

Turnpower Services Limited is a fully integrated help desk and professional property maintenance solution provider. Our highly trained and experienced engineers provide services throughout the Retail, Healthcare, Leisure, and Commercial sectors. We are committed to providing the highest standards of service to all clients by encouraging innovation and ensuring a strong and effective management team. Our management philosophy includes maintaining the highest standards and surpassing customers' expectations.

About the Role:

We are looking for a proactive and organized Helpdesk Coordinator to join our team at Turnpower Services. In this role, you will be the first point of contact for our clients, providing excellent customer service by answering phone calls and assisting with job-related queries. You'll also be responsible for raising incoming jobs onto our CAFM system, and liaising with engineers to ensure jobs are completed efficiently and to the highest standards.

Key Responsibilities:

Answering incoming telephone calls and directing them as needed. Raising and logging jobs onto the SimPRO system. Communicating with engineers and clients to ensure smooth job coordination. Providing excellent customer support and handling queries in a timely manner. General administration duties, including raising RAMS and permits

Qualifications:

Strong communication skills. Basic knowledge of CAFM systems (SimPRO experience is a plus). Previous helpdesk or administrative experience is desirable. Ability to work in a fast-paced environment and prioritize tasks effectively.

Equality & Inclusion

The Company's aim is to treat all candidates equally and with respect, and to uphold its legal responsibility to ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of gender, race, nationality, colour and ethnic or national origin, disability, age, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy or maternity, and religion or belief. These are known as Protected Characteristics.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Experience:

Facilities maintenance: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person