Job Description

Job Category: Asset Management
:
Job Title: Facilities Management Assistant
Contract Type: Permanent
Salary: 29,843.71 Per Annum
Working Hours: 35 Hours per week
Working Pattern: Monday - Friday
Location: Arlington, Camden
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Facilities Management Assistant
The role of Facilities Management Assistant will provide front of house reception support (across variable locations), as well as working with the Contract and Facilities Officer in delivering an effective and efficient facilities and property management service. Taking responsibility for a wide range of duties in relation to reception, administrative tasks, compliance requirements, liaising with internal colleagues and ensuring an efficient and professional Facilities Management service is delivered.
About you

• We are looking for someone with:

Experience of working within a busy customer facing Facilities Management environment.

• Knowledge of Health and Safety principles.
• Experience of working with contractors, within Facilities Management.
• Proficient use of Microsoft 365.

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile

• Carry out the full range of administrative duties to support the Contract and Facilities Officer in relation to the management of all contracted services, including specialist contracts.
• Deal with internal and external staff and contractors that require property keys and access.
• Provide clear, supportive and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution.
• Open and process all incoming and redirected post.
• Working on the main reception desk dealing with general needs tenants and any queries that arise.
• Maintain Facilities Management records as required, including health and safety documentation, first aiders, fire marshals etc. to ensure the retention of accurate data, and compliance with associated regulations and Policies.
• Work in an advisory and supporting capacity to enable process improvement with Facilities Management.
• Develop effective relationships with internal and external stakeholders as appropriate, to resolve issues and queries, escalating for line management intervention as required.
• Ensure adherence to internal business processes to effectively support the Facilities Management function.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements
• Manage the local access control and ID Badge systems in accordance with FM Policy and procedures.

Person specification
Knowledge, Skills and Experience
Essential

• Experience of working within a busy customer facing Facilities Management environment.
• Knowledge of Health and Safety principles.
• Experience of working with contractors, within Facilities Management.
• Proficient use of Microsoft 365.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Results focused with the ability to take ownership of tasks.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Excellent team player who can work flexibly to meet business requirements.

Desirable

• Previous experience of working in a Housing Association or active residential environment.

About Us:
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Skills Required