Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL are currently recruiting for a dedicated and proactive Facilities Manager to join our team at 20 Carlton House Terrace, a prestigious office address in the ideal West End location of London. In this pivotal role, you will be responsible for the day-to-day management, maintenance, and security of this prominent London property, ensuring a safe, efficient, and well-maintained environment befitting such a renowned address. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.

KEY RESPONSIBILITIES:

Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction Managing Building Management Systems, creating and managing Preventative



Mobilisation Experience is a requirement for this role



Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required



Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times



Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures



Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site



Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements



Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits



Responding to all facilities projects, fitouts and crisis management activities on site



Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared



Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience



Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary



Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery



Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times



Conducting risk assessments and following safety protocols



Managing and reviewing health and safety documentation to ensure compliance and safety on site



Managing the Facilities team (if applicable), managing team's objectives, goals and growth



Supervising and monitoring team's day to day work



This is a single site based role, Monday to Friday. On occasion you may be required to work weekends or bank holidays, this will be arranged in advance and in accordance with a rota

ABOUT YOU:

Relevant' direct Facilities Management experience delivering combined hard and soft services



Experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance



Mobilisation experience is required



Ideally experience managing a team/ people management skills



You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc



You have experience in project Management or team delivery (desired, not essential)



You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach



You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service



You are open and have good communication skills



You strive for excellence in what you do and share ideas for improvement



You are proficient with Microsoft packages and have a keen interest in technology



You are adaptable to work to requests and projects that may vary from day to day



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.