Job Description

About Us



At FDJ UNITED, we don't just follow the game, we reinvent it.



FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.



We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.



Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?



The role



As the Facilities Manager, you will be fully responsible for overall delivery of all Facilities Management related activities for your core office location and any additional offices allocated to you at any time during your employment. Proactively ensure compliance, cost control, building maintenance, contract management and best in class services for stakeholders in each location. Along with embedding environment, social responsibility, governance and all aspects of EDI into your day-to-day responsibilities.



What you will do



Leadership and management



Lead, motivate and develop local facilities team of to demonstrate best practice and deliver the highest levels of customer care/service and compliance

Set and follow up on goals for your team and ensure that they are aligned with company/department goals

Lead and distribute tasks for the team and be responsible for the daily operations in the facilities service portfolio and in our offices

Partner with the local management team, be a part of the local management team and the bridge between the team and the daily facilities operations.

Manage relationships with key stakeholders across the company to ensure all operational service lines are meeting, and where possible, exceeding business requirements

Manage recruitment for your team

Continuously work with your team on their Personal Development plans and adjust them as per agreed and you see fit



Communication



Pro-actively communicate information about the office and related facilities services

Regularly present important office information at office meetings/forums (breakfast sessions, management meetings etc.)

Offer dial in sessions for your locations to inform and present about the Facilities Management area

Be a part of the onboarding presentation for new starters

Hold the annual Health and Safety module for the Relax employees where applicable

Support OBGU by have one member of the local teams to be a part of the OBGU team

Support, by helping OBGU FDJ United coordinate events

Support the People Team with onboarding of new starters by being a part of the induction.



Compliance



Conduct and record regular facilities inspections and audits in all your locations

Ensure all site documentation meets compliance requirements and is regularly updated in collaboration with the global Corporate Real Estate & Facilities Management team at FDJ UNITED

Collaborate with the group Environmental Health and Safety advisors to ensure compliance with health and safety standards and industry codes are met

Collaborate with the Group security team to ensure security standards are met

Work with the Global Operations & Compliance Lead to ensure compliance towards ISO 27001 and ISO14001

Ensure that you, and your team, adhere to the Governance, Risk & Compliance (GRC) obligations within your direct responsibility and control.

Ensure any non-compliance incidents within your team are raised through the appropriate channels (Compliance Incidents Process) and that your team are informed of any reporting processes relevant to them.

Challenge processes, policies and projects that will negatively impact compliance within the Group.

Ensure your team's completion of all mandatory compliance trainings within the set deadline.

Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.



Facilities Management



Be responsible for the main hub you are contracted in along with remote offices in the same country as well as abroad as required.

Proactively service and maintain all offices under your responsibility

Manage all service requests made through our internal ticketing system to ensure requests are responded to within department SLA's and at highest customer service levels

Ensure the appropriate processes are in place, and are regularly reviewed, to continually enhance the service provided by your team

Pro-actively manage seating and space planning to create maximum efficiency whilst ensuring adherence to group standards

Manage the asset management registry in all your locations

Manage the phone and subscriptions for all employees contracted in your locations

Manage possible rebuilds and/or office moves

Manage the subletting areas and tenants where it applies.

Hold induction sessions for new starters at both FDJ UNITED and Relax where it applies.

Provide, analyze and collect data related to office occupancy and other measurables to base decisions on

Maintain, update and work in our CMMS (Computerized Maintenance Management System) tool in place for Corporate Real Estate & Facilities Management



Health & Safety



Lead the Safety committee in your location if applicable

Be a first aider

Responsible for Health and safety in the office premises

Responsible for on-site daily physical security



Corporate Social Responsibility



Drive local CSR projects, collaborating with OBGU United team when relevant

Create relevant CSR data and submit the annual Carbon footprint for your local office

Support and maintain the ISO14001 certification

Align into certificates and standards set for the group



Finance



Develop and pro-actively manage office budgets for one main location and a few remote locations. Review and approve all department expenses, PR's and invoices

In conjunction with Procurement team oversee vendor selection process, manage contractor and vendor relationships, ensuring delivery schedules, quantity and quality criteria are met with agreed SLA's

In collaboration with the Procurement team, provide data on costs for the OPEX Optimization works carried out



Key Interfaces / Stakeholders



Global Operations & Compliance Lead

Global CRE, Operations & Compliance Coordinator

FMs in other locations

People team

Business stakeholders (various)



Forums



Local Management Groups

Local H&S forums

How will success be measured in this role

Acting in line with FDJ UNITED values

Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth

The response time in the internal ticketing system queue

Passing of audits

Compliance records

Quarterly check-ins

Your experience

Minimum 7 years' experience as an Office Manager/ Facilities Manager

Experience of multi-location portfolio

Experience of health and safety management

Experience of vendor management, contract management and budget control

Experienced in targeting a high standard of customer service for a high paced and diverse environment

Experience of working with managing operational issues related to an office environment

Experience of cost center/ budget responsibility

Knowledge and understanding of managing a flexible working environment and activity-based working

English, spoken and written

Excellent written and verbal communication skills

Overall expectations:

Travel may occur 2-5 times per year with overnight stays

This role is based in the office four days per week, with the option to work from home one day per week



Our Way Of Working



Our world is hybrid.



A career is not a sprint. It's a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.



Application Process



We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.



Details

On-site

London, Amsterdam

Full Time Permanent

PEO0071

Location

London

Amsterdam

Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE

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Benefits

Well-being allowance

Learning and development opportunities

Inclusion networks

Charity days

Long service awards

Social events and activites

Private medical insurance

Life assurance and income protection

Employee Assistance Programme

Pension

Meet the recruiter

Marcelina Gabrys



marcelina.gabrys@kindredgroup.com