Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or

more managed properties to best practice standards defined by JLL and is expected to understand the business

objectives of the investment.



Team Structure



Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant

Facilities Manager(s) (AFM) in the region and will work closely in a number of 'virtual teams' within PAM including;

Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services

(CFS) and will take direction from Client FM Leads.



Key Responsibilities and Deliverables

Facilities (property/portfolio) Management:

Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for

delivering operational facilities related client KPIs as identified in the PMA (Property Management

Agreement) and/or any other client agreed initiatives.

To assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in

close liaison with our service partners.

To regularly liaise with occupiers and be the principal point of contact for advice and guidance in

connection with the day-to-day physical operation of the building.

Inform Surveyors of any occupier matters that may influence valuation/investment considerations

including assistance in monitoring Tenant's compliance with covenants.

Report to Surveyors in accordance with an agreed procedure, ensuring the Client or Business Space Lead

FM is kept informed on matters relating to standards of facilities management.

To work in accordance with established procedures in connection with JLLs out of hours cover and

emergencies.

To deliver the financial management of the property through the preparation of service charge budgets,

the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service

charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.

To understand the principal terms of occupier's leases as they affect the facilities management of the

property and the Client's obligations to provide services including clarity on the extent of the common

areas.

In conjunction with the Surveyors and RFM, ensure that the procurement of all supplies and services at the

property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest

standards for the best price. This will include the use of accredited Contractors only, usually on the basis

of framework agreements, and JLLs purchase ordering systems.

Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice

guidelines from central support under the JLLs risk management programme and the RFM.

To ensure all risks identified in the independent Risk Assessment are properly addressed and to review

risks as part of JLLs audit process and Site Compliance inspections.

To work with other aspects of JLLs 'Socially Responsible Management' programme in relation to

environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.

To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost effective

manner.

This job description sets out key elements and responsibilities of the role, but it is not intended to be

exhaustive and does not constitute a contractual document. Duties may be changed to meet changing

needs or circumstances.

Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a

sound understanding of the purpose and general working of such equipment. To ensure maintenance

contracts in place to cover O&M manual requirements.

Assist and liaise with building surveyors/architects/consultants on major works. With the Surveyors, identify and arrange minor planned works. To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and

co-ordinate fire evacuation and bomb drills.

Prepare site regulations and issue permits to work for all contractor activities on site. To ensure that on-site management of the properties is undertaken in accordance with JLLs polices,

processes and procedures as defined on the PAM Process Hub site (Connect).

Establish and maintain proper site records in accordance with best practice rules. Responsible for routine correspondence using standard documents and templates as appropriate. Develop and maintain occupier handbooks as per defined standard for each site. To monitor vacant/void property in conjunction with the clients' insurance policy. Establish a regular inspection programme for each site in accordance with site insurance and regulatory

requirements.

Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of

quotes and/or works at site as instructed by the insurers or loss adjusters.

Ensure readiness for sale of relevant individual properties dealing with due diligence enquiries on disposal

and lettings from a facilities perspective.

Required Qualifications, Skills and Experience:

Commercial awareness and ability to develop identified business improvement opportunities Solid stakeholder management skills and an ability to understand and relay business ideas Previous experience working for a company within the property industry or from a similar business line,

with client facing experience or from a corporate FM background

An advocate of change and supportive in driving operational business change IWFM / BIFM qualification and or similar in facilities operational management Strong organisation skills and excellent communication skills, both verbal and written Driven to achieve results Knowledge of safety, quality, and cost risks

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not

constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.