Job Description

Temporary 9-Month Contract
Role: Facilities Services Officer
Working Pattern: Full-time office-based, Monday to Friday, 8:00am - 4:30pm
Requirement: Must be over 25 (insurance policy requirement), hold a full clean UK driving licence, and be able to drive an automatic vehicle.

Purpose
Facilities Officers are integral to the services delivered by the Office Services team. Post holders will cover a range of duties from messenger rounds to mail handling and security pass production. This is an exciting opportunity to work in a friendly, experienced team who are key in supporting the wider operations of the business.
Person Specification
The post holder is expected to already hold or show willingness to develop in the following areas:

• Use experience, skills, and knowledge to support the organisation, prioritising its aims and needs.
• Demonstrate and continue to develop self-awareness and awareness of others.
• Develop professional knowledge and understanding of organisational needs.
• Seek opportunities to collaborate with colleagues within and beyond the team.
• Contribute to the "one team" ethos of Office Services.
• Participate in wider organisational activities where own strengths may be utilised.
• Take accountability for personal development to meet current and future business needs.

Key Responsibilities

• Cover service desks during set operational hours; respond to customer requests by phone, email, or in person in a timely manner.
• Undertake scheduled messenger rounds, delivering and collecting mail and confidential waste.
• Provide excellent customer service when setting up conference and training rooms, ensuring correct layouts and equipment are in place.
• Respond proactively to ad hoc requirements, working with Office Services and PDD teams to achieve best outcomes.
• Manage courier deliveries and daily dispatch of mail/parcels, including sorting, weighing, bagging, franking, and arranging collections.
• Undertake deliveries and collections (up to a 60-mile round trip, including Nine Mile Point) in line with SLA's.
• Verify collection documentation in compliance with Environmental Permitting Regulations 2007.
• Ensure all incoming mail is scanned in line with IPO policy and attend six-monthly refresher training.
• Segregate recyclable waste, record weights, and ensure secure storage of confidential waste.
• Conduct site inspections and checks (e.g., PAT testing), ensuring compliance with health, safety, and ISO standards.
• Manage and process starter and leaver information and documentation.
• Support Facilities Managers in collating statistics for governance reporting and assist with ad hoc support (e.g., minute taking).
• Provide support to wider teams (portering, NMP project team), including retention/disposal activities and working at height using a Work Assisted Vehicle (WAVE).

Full training will be provided.
Essential Requirements

• Over 25 years of age (insurance policy requirement).
• Full clean UK driving licence (automatic vehicle).
• Adaptability to manage changing priorities and deadlines.
• Demonstrated ability to meet customer needs.
• Proficiency in Microsoft Office applications (Outlook, Excel, Teams, etc.).
• Ability to manage own workload and prioritise effectively.

Experience

• Experience in customer relationship management and stakeholder engagement.
• Knowledge of and compliance with statutory, regulatory, and professional requirements.

Security

• Successful candidates must pass a Disclosure and Barring Service (DBS) basic security check.
• Candidates must meet the security requirements before appointment.
• The level of clearance required is Security Check Basic DBS

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required