Work directly with families to help them overcome barriers that are preventing meaningful relationships in separated families.
General
Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
Maintain at all times strict confidentiality of information relating to any sensitive information
Communicate information effectively using the correct channels;
Ensure familiarisation and adherence with Swan Family's policies and procedures at all times
Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
Carry out responsibilities effectively, accurately, promptly and in a well-organised way
Observe and work to the Swan Family's Core Values
Dispose of confidential paperwork appropriately using secure methods
To uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.
Principal Duties
Working in partnership with Cafcass
Working directly with families to achieve Key outcomes
Supporting families to overcome barriers
Support parents in understanding the impact conflict can have on children
Support children to re-build their relationship with the parent they do not live with
Be able to manage your own case load and complete all work with each family
Ensuring reports are submitted by the submission due dates
Liaise with FCA's where necessary
Attend regular workshops with other co-ordinators and meetings to share practice and continue professional development
Performance Measurement
Meeting or exceeding deadlines and timeframes set for tasks and projects.
Meeting or exceeding agreed Key Performance Indicators for specific projects, to be agreed prior to the project commencement date
The jobholder's commitment to, and success in, their Personal Development Plan
Improvement in the quality and content of service provided
Ability to cope with periods of high workload and prioritise tasks
Contribution to the overall team effort
Achievement of goals indicated in monthly performance reviews
Achievement of all areas of minimum performance standards
Strict Confidentiality
Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal