Job Description

Job Introduction

We currently have exciting opportunities within our team for Family Support Workers to join our Family Support Service. This is an exciting time to join Solihull Metropolitan council, with significant investments into our Early Help Services within Children's Services. We are committed to achieving positive outcomes for children, young people and their families through early intervention and support.

About the Role

Family Support Workers undertake a variety of functions, including providing support to families and professionals via our Family Helpline, which operates Monday to Friday, 9:00 am to 4:30 pm. We are specifically seeking Family Support Workers to work within this helpline. This role involves taking calls from families and professionals, screening multi-agency referral forms (MARFs), and reviewing community-led early help assessments.


The work is fast-paced and works closely with our Multi-Agency Safeguarding Hub to ensure families receive the right support at the right time. Successful candidates must be flexible to business needs, as responsibilities may change. While the current recruitment focus is on Family Helpline roles, candidates should be prepared for changing responsibilities depending on business needs. Candidates may be required to undertake early help assessments, deliver direct work, implement early help plans, and chair Team Around the Family meetings as required.


Family Support Workers also hold their own caseloads, deliver evidence-based interventions, and provide targeted support in family homes and community venues. The role involves working as part of a multi-agency approach to coordinate support for families, including leading Team Around the Family meetings. Workers participate in a duty rota, which may require visits at short notice.


To be successful in this role, you will need to demonstrate:

Level 3 qualification, e.g. Level 3 Diploma for Children and Young People's Workforce Experience of working on a one-to-one basis with children, young people or their families in a social care, educational or voluntary setting Strong interpersonal and communication skills to establish collaborative relationships with children and their families, which may be emotionally demanding at times Good organisational skills Effective team working skills Experience of writing reports and knowledge of promoting safeguarding issues Experience of undertaking assessments, an understanding of the threshold criteria, skills in delivering direct work and interventions that are evidence based are crucial for this role.

Support and Benefits

As a Family Support Worker at Solihull, you will be provided with regular supervision and support, and will also have access to our Employee Assistance Programme, a 24-hour independent, free, and confidential advice and support service.


In addition, we offer the opportunity to develop your experience and skills within a supportive, professional working environment with a range of excellent benefits including:

Flexible working arrangements Family and carer friendly policies Access to the local authority Pension Scheme Employee benefits including staff discounts, subsidised travel passes, and the Cycle 2 Work Generous annual leave of 25 days a year plus bank holidays, with the opportunity to buy a further 10 days leave Access to Magic Notes, a tool designed to summarise meeting transcripts and documents into cohesive and insightful reports, supporting your professional development and efficiency

For an informal discussion about these vacancies, please contact:

Lou Pinnock - Team Manager - lepinnock@solihull.gov.uk 07493 864783


Jade Price - Team Lead - jade.price@solihull.gov.uk 0121 788 4300 (option 2) | Ext: 4447

Closing Date: 24 November 2025

Interview Date: 3/4 December 2025

Please note we do not accept CVs.

This post will require an enhanced DBS check.

This is an essential car user post as the demands of the job make it operationally essential and there is a contractual requirement to make a suitable vehicle available to ensure the requirements of the job can be carried out effectively.


Applicants must be able to drive, have a driving licence and be a car owner/have access to a suitable vehicle, however for disabled applicants, reasonable adjustments will be made where required.


This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.


Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.


Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.