Job Description

We are a growing fashion brand looking for a

highly organised and reliable Fashion

Administrator

to support the day-to-day operations of the business.

This is a hands-on role at the centre of the brand, covering customer service, order fulfilment,

stock support, logistics, and operational coordination across shoots, events, and pop-ups. The

role suits someone who enjoys structure, accuracy, and working in a fast-paced fashion

environment.

Key Responsibilities

Customer Service & Order Fulfilment

Manage the customer service email inbox and handle enquiries professionally

Follow up on unresolved customer cases and track common questions and feedback

Ensure customer communication aligns with the brand voice

Pack and process daily customer orders

Manage returns and exchanges

Book shipments for customer orders, influencers, and stockists

Coordinate incoming and outgoing deliveries

Assist with stock control, stock checks, and inventory records

Update stock levels after shoots, events, and pop-ups

Flag low stock or discrepancies early

Support stock reconciliation after launches or returns

Track influencer and PR send-outs and maintain gifting logs

Maintain clean records for samples, influencer stock, and loaned items

Maintain office supplies and organised operational folders

Manage deliveries of office, event, and operational supplies

Coordinate with external contractors when required

Support photoshoot preparation and logistics

Assist with event and pop-up planning, set-up, and breakdown

Create event checklists and packing lists

Support on-the-day deliveries and post-event stock counts

Skills & Experience

Highly organised with strong attention to detail

Confident managing multiple tasks and priorities

Comfortable with customer communication via email

Proactive, dependable, and solutions-oriented

Interest in fashion, retail, or e-commerce preferred

Comfortable working in a growing, and fast-moving team

Why Join Us

Be part of a growing fashion brand with exciting projects ahead

Gain hands-on experience across operations, events, and brand support

Work closely with a great team

Opportunity to grow with the brand over time

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Application question(s):

This is a fast-moving fashion environment with launches, events, and busy periods. Are
you comfortable working at pace when needed?

Are you able to work full-time on-site in East London? This role includes packing orders, managing returns, and supporting stock accuracy.
Have you worked in a role like this before? Briefly explain.

Work Location: In person