Job Description

Customer Experience

Bring a personable, professional, and fun approach to all customer interactions Provide feedback to managers on where the customer experience can be improved Maintain all policies and procedures to ensure consistent customer experience Ensure clubhouse team all have name badges and are wearing correct uniform
Team Leadership & Ethos

Supervise the junior staff to ensure at least minimum standard procedures are carried out Provide structure for staff roles such as drinks runners, till operators, food runners Train new staff until required service levels are achieved React to business levels and act accordingly with staffing levels Provide regular feedback to managers on junior staff performance Train to a basic level in the kitchen to assist when required Cross-train in golf reception to provide cover when required
Hygiene & Safety

Ensure all legal requirements under licencing law are followed, including alcohol sales to minors and inappropriate behaviour. Ensure clubhouse environment is maintaining required hygiene levels at all times Ensure first aid legislation is met at all times, reporting concerns to a manager Ensure patio area and surrounds are regular litter-picked Ensure driving range is regularly serviced and tidied Ensure Foyer is always clean, tidy and fully stocked
Functions & Events

Proactively keep abreast of all functions & events information

Supervise all staff during events, reacting live to business requirements

Keep regular and open communication with kitchen to events timings and requirements

Job Type: Full-time

Schedule:

Weekend availability
Application question(s):

Are you able to commute to KT19 easily?
Work Location: In person

Expected start date: 19/05/2025