Job Description

Grade UE04: 26,093 - 28,778 per annum

USG / Registry Services / Student Support Operations

Full-time: 35 hours per week

Open-ended (permanent)

The Opportunity:

Registry Services are looking for a customer-focused and detail-oriented Fees and Student Support Assistant with good numeracy skills. The post holder will support the Officers and Managers in ensuring that fee status questionnaires are assessed and classified; all tuition fees and other related fees are assessed, recorded and extracted accurately; and ensure the accuracy of student support information recorded and transmitted to the Student Loan Company (SLC) and Student Awards Agency for Scotland (SAAS). They will ensure that all operational activities are completed to the required standard within the correct time frame and within a customer-focused environment.


Offer and appointment will start at Grade UE04 Step 1 of the scale only.

Your skills and attributes for success:

Educated to High School level with experience of working within an office environment, preferably some time working within a Higher Education institution. Proven ability to work under pressure with attention to detail. Ability to maintain high standards when responding to high volumes of diverse email and telephone enquiries. Ability to work with minimum supervision in an accurate and consistent fashion when working under pressure to process fee status questionnaires. Good IT skills with basic knowledge of excel and access database preferable.

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For informal enquiries contact either: Geraldine Beattie ( Geraldine.beattie@ed.ac.uk ) or Karen Todd ( k.todd@ed.ac.uk )



Registry Services is located within Old College in the University central area campus, with excellent access to local bus routes and Edinburgh Waverley train station. We are currently engaged in hybrid working with teams having a balance of campus and remote working that meets the needs of the services. The current working arrangement includes a minimum of 3 full days in the office during the initial training period, reducing to a minimum of 2 days in the office. This may be subject to change if service provision needs change to respond to student needs or other factors. Due to the nature of this role, please note this role cannot be entirely fulfilled by remote working with extended periods of full time in person attendance required across the academic year. This is a full-time position.

Application Information

Please ensure you include the following documents in your application:

CV

Cover letter

As a valued member of our team you can expect:

A competitive salary. An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community. Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

staff benefits page

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Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.


Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our

right to work webpages

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The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is

2

nd

September 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.


We anticipate interviews will be held w/b 15 th September and will be held in person in Old College, South Bridge.