Job Description

We are looking for a field based manager to manage clients in Spelthorne and Runnymede, as such we are looking for 1 field based managers to cover different postcodes in the area. At Faith's walk, our field based managers are called community engagement managers because their Job is to manage the relationship between the clients, care and support workers and the office. They are usually the first person that a client will see (Ideally a car driver is needed for this post.) Managerial experience is not necessary because we train you, however care experience is a requirement

POSITION TITLE: Community Engagement Manager - Band 4

REPORTS: Branch Business Manager

Wage: 30,000 - 32,000(Mileage paid)

Department - Transformation Team

Your mission:

To bridge the gap between the office, our clients and care workers by stimulating strong and sustainable client engagement, delivering wow service with every interaction, increasing loyalty to existing clients, driving brand growth and attracting potential customers. As an ambassador for Faith's walk, your role is to ensure that every client or care worker engagement activity goes on smoothly, consistently from start to finish.

Job Title; Community Engagement Manager

We have an opportunity to bring service and support to the most vulnerable in our communities and continue our journey to being the care company that provides care with heart on their terms. This role is a community-based role by borough and area. You will work closely with the client engagement manager to ensure that all your customers and care workers are content and happy.

As the brand ambassador out in the field, you are the public and client face of the company, as such you will create awareness and interact with clients for the services we provide. In most cases, you will be the first person the client meets, as such the image you portray will be the image the customer will have of the company.

This role will involve travel so will require a high degree of organisational skills and flexibility. The successful applicant MUST have a full driving license and means of transport if required within the territory to visit clients.

Working Conditions

Community based role, managing clients and a team of care and support workers in the community

Specific duties and responsibilities

Provide a warm and welcoming care environment to every customer and care worker

Adopt a carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

Agree and arrange all consultation to new clients (client care and needs assessments) in your area

Complete all consultation to new clients, assessments and all new client's paperwork as required.

Complete all client reviews, both face to face and telephone

Create tailor made care plans individual to each customer

Complete spot checks to monitor the provision of care in terms of quality.

Carry out on the Job training observations of all new recruits and sign them off where required.

Audit care plans, paying particular attention to risk assessments, medication and moving & handling requirements.

Sign off logs and MARs, identifying training needs and follow ups.

Maintain accurate client and care and support worker records on Faith's Walk software and People systems.

Conduct client and care and support worker introductions.

Participate in on-call duties as required, typically 2 days every other week and two weekends approx once per month.

Ensure you stay updated on legislation and changes to industry standards through driving your yours and your teams development opportunities.

Read all comms that marked for your attention

Working with different branches from HR, Digital and Marketing to quality assurance to ensure you deliver for all your stake holders.

Attend networking events in your area.

Organise formal and informal, team meetings, catch ups and events on different mediums to ensure your team stay updated.

Recognise, celebrate and acknowledge your team at every opportunity

Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

Lead and manage a team of care and support workers.

Complete performance reviews and supervisions both formal and informal.

Conduct performance management discussions and meetings where required.

Previous experience:

As a Community Engagement Manager/Senior Care Assistant would be beneficial

Experience conducting Client Introductory visits

Experience creating Care Plans

Ideally NVQ Level 2 or 3 qualified (not essential)

Benefits:

Parental Leave Great career development opportunity with a start up. Clear roadmap for progression within and outside the organisation 28 days holidays Great place to work and belong Company bonus Cheer you on at our success days Invest heavily in Learning and Development because your growth drives our growth. Cycle to work Pension Flexible working Opportunity to join the discount for carers scheme - https://discountsforcarers.com/ Loyalty and recognition awards Engagement activities Competitive salary. On-call included in the salary Employee Assistance Programme Refer a Friend scheme Mobile phone and other required tech Service awards Company pension scheme

Qualities we look for:

Proactive and Tenacious

Excellent communication skills & builds rapport easily

Confident to handle challenging situation and difficult conversations

Be organised and flexible to meet the needs of the business with a focus on business growth.

Nice to have:

Understanding of the Hospital discharge process

Supporting clients with complex needs

Experience building relationships with other professionals involved in a client's care. This may include OT's, GP's, District Nurses, SALT teams etc.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Additional pay:

Bonus scheme Commission pay Yearly bonus
Benefits:

Company pension Employee discount Flexitime Referral programme Sick pay Work from home
Schedule:

10 hour shift Day shift
Work Location: In person

Reference ID: Community Engagement Manager