Job Description

Workplace values:

The post holder will be expected to operate in line with our workplace values which are:

Possibility -

We don't see the final chapter, we see untapped potential

Progress -

Whether small steps or giant leaps, we strive & evolve for the better.

Perseverance -

We keep going because the rewards are priceless.

Job role and purpose:

The purpose of this role is to ensure that Walfinch delivers high-quality care and support to clients, enabling them to remain safe and comfortable in their own homes.

Main duties and responsibilities:

The main duties and responsibilities of the role are:

As a Field Care Supervisor, you will work in partnership with the Registered Manager and Care Coordinator to ensure that clients receive safe, effective, and high-quality care that meets their individual needs and preferences as per the company's quality assurance policy. As part of your role, you will be responsible for supervising and supporting carers and ensuring that the service complies with regulatory requirements through care planning, risk assessing, recording and reporting

The Field Care Supervisor's duties include:

Working with clients:

To maintain an effective system in consultation with the Registered Manager for quality assurance management based on the outcomes for clients, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all clients and their carers are consulted about the care service. Provide the client and where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concerns. Keep all the information about clients and their families secure and confidential except where policies require you to share to protect the interested of our clients. Act appropriately in emergency situations, reporting incidents whilst respecting client's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance. To carry out introductory visits of new carers to a client. To provide care to the service users and rapid response where required by the organisation.

Working with staff:

To liaise closely with the Care Coordinator in relation to?recruitment, allocation of Carers and ensure contingency within the service. To monitor, supervise and support carers in the field. To carry out spot checks and observations. Give carers appropriate information and guidance to provide care and support effectively and safely as agreed in the care and support plan. Report changes to care schedules without delay to the coordinator. Liaise with the Care Coordinator to arrange introduction meetings for clients and carers where they have not met before. Also carry out competency checks on new care staff Provide Rapid Response. Support the Registered Manager or Live in Care manager to arrange and manage staff changeovers and handovers for live in care assignments. One week in 4 out of hours support.

Maintain and improve quality and compliance

To be conversant with the relevant regulations and legislation governing the service. Investigate matters relating to the quality of the service and implement improvements. Monitor the performance of carers and carry out spot checks at the client's home to make sure the service is being delivered in line with company procedures. Always apply Walfinch policies and procedures and make sure that accidents and incidents are recorded, reported, and acted upon. Make sure care and support is provided in line with regulatory requirements. Work effectively with clients, their families and representatives, other social and health care professionals and managers and staff from Walfinch to deliver high quality homecare services. To ensure that all written reports and required administration is kept up to date in a timely fashion.

Work well as part of the Walfinch team:

Work flexibly to meet business needs. Participate in training activities, appraisals, and development meetings where required by the Registered Manager. Take part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g., covering calls either directly or indirectly when carers are sick or absent. Record emergency calls and pass the information to appropriate parties and report any concerns immediately.
To undertake duties appropriate to the scope of the position as may be required from time to time.

Other:

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974 and to take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

Equality and Diversity

To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure.

Confidentiality

To maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 2018 and GDPR regulations including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/ or prosecution.

General

This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests.

Conditions

All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years on employment, with any gaps in employment history being explained satisfactorily. Whether references are deemed satisfactory is at the discretion of the organisation.

Convictions

During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment.

Person specification:

Personal attributes

Dedication and commitment Effective team player Ability to cope under pressure Calm and patient Ability to deal with change Ability to empathise and be understanding Flexible and reliable Excellent communication skills written and verbal Good administrative skills Proper planning and organisational skills - time management
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Experience/knowledge required

Sound understanding of the principles of good care Functional literacy and numeracy skills Computer literate Understanding of legislation concerned with care provision Administrative experience Full driving licence People management skills QCS level 3 Professional qualification Experience as a supervisor or senior carer or other roles within a care providing organisation

Please note that all applicants must have the right to work in the UK. A full UK driving license is essential.

The role may be subject to DBS checks.

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Company pension Flexitime Free or subsidised travel On-site parking Referral programme Work from home
Experience:

Home care: 3 years (required)
Licence/Certification:

driving licence and car (required)
Work Location: On the road