Job Description

The Opportunity

Are you passionate about delivering exceptional customer service? Do you thrive on making customers happy and solving their problems with a smile? If you've mastered the art of customer satisfaction in retail, hospitality, or any customer-facing role, this could be your perfect next step!

We're looking for customer service superstars to join our growing team -

no printer experience required!

Only about 20% of your role involves basic technical tasks, and we'll teach you everything you need to know.

Are you professional, patient, and love building relationships with customers? Do you enjoy visiting clients and being the friendly face of our company? Then this role is perfect for you!

A Customer Service Representative will join our team as we continue to revolutionise school and business printing across the UK with our innovative fixed-price, unlimited-colour printing solution. You will be the face of our company, visiting clients regularly to ensure they're delighted with our service.

What You'll Be Doing

You'll become our clients' trusted point of contact, ensuring they remain absolutely delighted with Eco Printers throughout their journey with us. After our Client Success team welcomes new clients into the Eco Printers family, you'll be their ongoing support hero.

You'll visit offices and schools to maintain excellent customer relationships, listen to any concerns, and ensure clients feel valued and supported. While 80% of your time focuses on customer service excellence, you'll also perform simple equipment checks to ensure everything runs smoothly - but don't worry, we provide full training for these basic technical aspects!

You'll be the problem-solver our clients can rely on - answering their questions, providing reassurance, and building lasting relationships that keep customers happy with Eco Printers.

Think of yourself as the guardian of customer happiness. You'll ensure clients continue to experience the quality service they were promised and feel confident in their choice to work with Eco Printers.

This Role Is Perfect If You:

You'll thrive in this role if exceptional customer service comes naturally to you, you genuinely care about customer satisfaction, and you take pride in every client interaction.

Excel at customer service

- you naturally make people feel valued and heard

Professional presentation

- comfortable speaking with customers face-to-face and on the phone

Tech-comfortable

- happy using apps (parking apps, basic software, Google Drive)

Process-focused

- can follow established procedures and work efficiently

Eager to learn

- willing to pick up basic technical knowledge (we'll teach you!)

Great team player

- collaborate well and share knowledge with colleagues

Organised and independent

- can manage your own schedule without constant supervision

Excellent time management

- organised and productive throughout your day

Willing to travel

- occasional overnight visits when needed

What's In It For You:

Full-time, permanent position with a company pension Monday to Friday schedule, 8:00 to 17:00 A supportive team that values your contribution and invests in your development Skills development in both customer service excellence and light technical knowledge The satisfaction of building lasting relationships with our clients Career progression opportunities within a growing company

We're Looking For:

A-Level or equivalent (preferred) Customer service experience: 2 years (preferred) - retail, hospitality, sales, or any client-facing role Valid driving licence (essential) - held for at least 2 years, over 25 Professional, friendly personality with excellent communication skills Problem-solving mindset with attention to customer needs

No printer experience needed

- we provide full training!

How To Apply:

Submit your application directly through Indeed If we like what we see, we'll invite you to a 30-minute meet & greet interview We promise quick updates on your application status
Are you ready to be the friendly face our clients love to see? Apply today and show us how you turn customer service into an exceptional experience!

This position is based at our office in Isleworth (West London) with daily travel to client sites. Please consider your daily commute based on our 8:00 to 17:00 schedule.

WE DO NOT OFFER VISA SPONSORSHIP. APPLICANTS MUST ALREADY HOLD VALID RIGHT TO WORK IN THE UK.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Company pension Employee mentoring programme Transport links
Work Location: On the road