Job Description

Job Title

: Field Engineer - Telecommunications

Location

: Field based, Southern

Salary

: 30-38,000

About Us

: Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Benefits:

Opportunity to work in a dynamic and supportive team environment. 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off Early finish Fridays Central Bournemouth location, just 2 minutes from the beach. Monthly staff awards with dinner and drinks at top local restaurants. Ongoing training and development opportunities. Enjoy events such as summer parties, Christmas celebrations and charity fundraisers. Access to discount at popular retailers

Role Overview:

We are seeking a skilled and customer-focused VoIP Engineer to join our growing team at Better. In this role, you will be responsible for designing, implementing, and supporting VoIP solutions that enable our clients to communicate effectively and securely. You will work closely with both clients and colleagues to deliver tailored telecommunications systems, ensuring reliability, quality, and innovation at every stage. This is an exciting opportunity for someone with strong technical expertise and a passion for problem-solving to make a real impact in a fast-paced and supportive environment.

Key Responsibilities

:

Plan, design, and implement customized VoIP solutions tailored to client requirements. Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers). Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues. Monitor VoIP network performance, optimising call quality and system reliability as needed. Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls. Document VoIP configurations, network diagrams, and installation processes. Train clients and end-users on VoIP system features and functionality.

What we're looking for

:

Proven experience with VoIP system installation, configuration, and support. Strong understanding of VoIP protocols, codecs, and SIP. Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Certifications such as CCNA or VoIP-specific credentials are advantageous. Ability to work independently and within a team environment.
Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!

Job Types: Full-time, Permanent

Pay: 30,000.00-38,000.00 per year

Experience:

Telecommunication: 2 years (preferred)
Work Location: On the road