Job Description

Job Title: Field Operations Manager (Property Manager)

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Location: London (On Site)



Hours: Monday-Friday, 9:00-18:00



Rate: 18 to 22 per hr

About Madestays

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Madestays is London's premier luxury property management & hospitality-tech firm, overseeing a portfolio of high-end homes across Mayfair, Belgravia, Knightsbridge, Soho and more. We deliver seamless 5-star hospitality experiences that delight guests and maximise owner value.



We are building the future of StayTech - blending hospitality, property management, and technology to set a new benchmark in the short-let and luxury rental space.

Key Responsibilities

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Guest & Owner Experience

+ Personally welcome incoming guests: check-in support, key handover, orientation.

+ Manage on-site guest payments & damage deposit collection.

+ Act as the primary on-the-ground contact for guest inquiries, emergencies, and concierge requests.

+ Uphold Madestays' guest satisfaction standard (95%+ 5-star reviews).

+ Represent Madestays with property owners during viewings, handovers, and operational updates.

Property & Maintenance Operations

+ Conduct detailed property condition assessments for new and existing homes.

+ Manage turnover schedules across the portfolio - assign and coordinate housekeepers and contractors.

+ Inspect and enforce 5-star housekeeping and furnishing standards, conducting spot-checks post-turnover.

+ Post-check-out reporting: log damages, defects, and service requests.

+ Source, vet, and negotiate with contractors across plumbing, electrical, carpentry, and general maintenance.

+ Manage inventory of linens, consumables, and amenities; troubleshoot urgent turnovers.

Renovation & Project Oversight

+ Lead property onboarding inspections to identify required upgrades and compliance needs.

+ Scope renovation projects: prepare cost estimates, obtain quotes, and negotiate contractor terms.

+ Oversee project timelines, budgets, and quality control to ensure delivery to Madestays' brand standards.

+ Liaise with property owners throughout renovation or upgrade projects, providing regular progress updates.

Financial & Reporting

+ Track budget vs. actual maintenance spend per property.

+ Reconcile on-site cash collections (deposits, pet fees, extras) with the finance team.

+ Provide regular owner reports on property performance, guest feedback, and financial updates.

Risk & Compliance

+ Ensure compliance with all health & safety, fire, and short-let licensing requirements.

+ Maintain property records: certificates, insurance, maintenance logs.

+ Act as the on-site lead for incident management, escalating issues promptly and appropriately.

Must-Have Skills & Experience

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+ 2+ years in property management, hospitality operations, or high-end residential leasing.

+ Proficiency with Guesty, Asana, G Suite (bonus: Duve, Notion, Canva).

+ Strong organizational skills - able to juggle turnovers, contractors, and guest requests seamlessly.

+ Excellent communicator: polished, clear, and professional with guests, owners, and contractors.

+ Acute attention to detail - you notice the small things others miss.

+ Basic financial acumen: comfortable with budgeting, invoicing, and reconciliations.

Nice to Have

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+ Familiarity with dynamic pricing platforms or revenue-management concepts.

+ First-aid, health & safety, or fire-marshal training.

Why Join Us?

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+ Be the face of Madestays' luxury hospitality brand in London.

+ Competitive pay, performance bonuses, and career progression into Senior Ops or Property Leadership.

+ Work with best-in-class tools and a passionate team defining the future of StayTech.

+ Direct exposure to both operational excellence and high-level owner relations.

To Apply

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Send your CV and a brief note detailing:


+ Your proudest property-turnover success story.

+ The ops tool you love (and why).

+ When you could start.???? Email: joseph@madestays.com



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