Job Description

Full Time, Monday - Friday


Job Summary
MendIT Computer Repairs is seeking an experienced and skilled Field PC Engineer to join our team. The ideal candidate will have expertise in diagnosing and repairing PCs, laptops, and gaming systems, with a deep understanding of high-end gaming components and configurations. As a Field PC Engineer, you will be responsible for providing exceptional technical support directly at client locations, ensuring fast and effective solutions to a wide range of hardware and software issues. This role does involve overnight stays at hotels at various locations throughout the mainland UK.

Key Responsibilities:

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Diagnose, repair, and upgrade a variety of devices, including PCs, laptops, gaming computers, and custom-built systems. Troubleshoot hardware issues such as motherboard, CPU, RAM, GPU, and power supply problems. Perform software installations, operating system troubleshooting, virus removal, and data recovery. Configure and optimize high-end gaming systems and components, including liquid cooling, overclocking, and gaming peripherals. Install and configure gaming software, drivers, and system updates. Provide professional and clear communication with clients, explaining technical issues and repairs in a customer-friendly manner. Ensure timely completion of service calls and follow-up on any further technical requirements. Maintain up-to-date knowledge of the latest technology trends and gaming components. Adhere to MendIT Computer Repairs' quality standards and ensure client satisfaction.

Skills and Qualifications:

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Proven experience as a PC engineer, field technician, or similar role. Extensive knowledge of high-end gaming systems, hardware components, and peripherals. Strong problem-solving skills with the ability to diagnose and resolve hardware and software issues quickly. Experience with Windows operating systems; knowledge of Linux and macOS is a plus. Familiarity with custom PC builds, gaming rigs, and overclocking procedures. Excellent customer service skills and the ability to explain complex technical information in an easy-to-understand way. Ability to work independently and manage multiple onsite calls per day. Valid driver's license (Vehicle provided)

Preferred Qualifications:

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Previous experience working with gaming hardware brands like NVIDIA, AMD, Corsair, etc. Knowledge of networking, routers, and Wi-Fi troubleshooting.

Benefits:

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Competitive salary based on experience. Company vehicle and fuel card for onsite visits. Opportunities for career growth and professional development. Access to the latest tools and gaming technology for testing and repairs.
How to Apply
If you would like to apply for this role please send your CV, along with a covering letter to

c.gagg@mendit.com

.