Job Description

Overview

We are seeking a dedicated and skilled Electro Mechanical Field Service Engineer (with initially a strong bias and knowledge towards Digital Cinema and Ophthalmology) specifically servicing and repair of cinema equipment, and the servicing, repair and installation of ophthalmic equipment, with the potential of additionally working on other disciplines as and when required and trained.

This is a UK field-based role, predominately based working from a home location within 20 miles of Luton, to cover a customer base across the Midlands and down to the M25 area, although out of area working, national travel and occasional European travel could be required from time to time.

In this role you will be responsible for providing on-site technical support, carrying out installations, servicing, moves, changes, upgrades, modification and repair of our customer equipment and systems as required. You will play a crucial part in ensuring customer satisfaction through the effective resolution of technical issues and the delivery of high-quality service.

Key Responsibilities

To ensure that customer SLAs are hit whenever these are in the control of the role holder.

To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.

To always apply a professional, reactive, and proactive service to our customers.

Problem-solve in a responsible and methodical manner, whilst carrying out effective customer liaison skills to ensure total customer satisfaction.

Ensure effective communications are maintained with Area Manager's/Team Leaders and other Veritek staff as required.

To be flexible to work within other regions of the UK within given notice as required.

To attend and pass any necessary product or skills training programmes.

To ensure call closure procedures are always followed.

Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.

Effectively maintain vehicle stock inventory.

To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures.

Be responsible for ensuring safe working practices under the Health & Safety Acts.

To always demonstrate appropriate driver behaviours.

To always act in the best interests of the business and our customers/partners.

Experience

Previous engineering or technical support experience in the digital cinema sector, would be ideal but not essential.

Knowledge and experience with working on theatre management content systems would be advantageous but not essential.

Some lifting of equipment and parts will be required. Cinemas by their nature have a lot of stairs to negotiate. Some working at heights and working from a scaffold tower may be required.

Good core engineering skills and knowledge.

Electrical/Electronic/Software Engineering experience.

Excellent customer service skills.

Ability to work as part of a team or alone.

Smart appearance.

Organised and punctual.

Good telephone manner.

Strong communication skills.

Reactive to customer needs.

Clean driving licence.

If you are a motivated individual looking to advance your career as a Field Service Engineer, we encourage you to apply. May sometimes be required to work early starts/late finishes. Core 45 hours per week not including 60-minute break. Monday - Friday plus 1 in4 Saturdays (additional 9 hours). Will be part of an on-call rota once in every 4 weeks for which an additional payment will be made.

Job Type: Full-time

Pay: 35,000.00-38,000.00 per year

Benefits:

Bereavement leave Company car Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Experience:

IT: 1 year (required) Technical support: 1 year (required) Mechanical engineering: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: On the road