Job Description

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it's a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

As a Field Service Agent you will be providing commissioning support to the Installation Engineers. This is a key role and you will support the In-day jobs with the objective of driving the right first time mentality.

You must have experience in supporting all of the Michelin Connected Fleet platforms and using extensive knowledge of the products provide a clear advisory role to both Engineers and Internal customer Service agents.

WHAT WILL I BE DOING:

Supporting the Installation Partner engineers to commission all Michelin Connected Fleet solutions, Transport & Logistics, LCV and Cameras Proactively monitor the in-day jobs to prevent failures and to ensure that all the jobs are completed before close of business Support commissioning requests from customers who self-install the Michelin Connect Fleet solutions Provide support to handle all types of engineer requests, Salesforce support, customer cancellations, inventory issues and sickness. Validate the completed jobs to ensure that the hardware has been installed and commissioned accurately, approve the jobs to enable the Installation Partners to invoice Evaluate all 2nd phase jobs to confirm IP payment Schedule lead engineers for revisits and customer training Schedule lead engineers to complete on-site reverse engineer requests

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

Have a thorough knowledge of all current Michelin Connected Fleets solutions & platforms and associated commissioning tools Employ systematic diagnostic techniques to prioritise the various commissioning tasks Excellent communication skills - verbal and written. Excellent Administrational skills. Ability to understand technical solutions. Ability to manage customer and engineer expectations. Ability to prioritise incoming work Sound understanding of the Masternaut system. Ability to operate effectively with a broad range of customers. Good analytical and problem solving skills. Maintain a professional manner and positive attitude at all times 1-2 years' experience of working in a similar role Fluent in English (Additional languages would be an advantage)
Job Types: Full-time, Permanent

Pay: 27,000.00-29,000.00 per year

Work Location: Hybrid remote in Leeds LS25 3DF