Job Description

We've signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together.

The Role

You'll provide first-line customer support, servicing, and repairing

ticketing equipment, as well as assisting with installations and managing

stock.

Shift Pattern: Delivering on site support covering 05:30 - 23:30 - 12 hour

shifts - 4 days on/4 days off

Key Responsibilities:

Perform on-site maintenance and repairs on ticketing equipment. Diagnose and resolve basic software issues using PC tools. Keep accurate records and manage service calls via the call

management system.

Handle and maintain company stock and spare parts. Follow Health & Safety regulations. Assist with new equipment installations and upgrades.

Qualifications:

NVQ Level 2 or equivalent in an electrical field.

Experience in electro-mechanical engineering, ideally in vending,

transport, or similar industries.

Full UK driving license. Strong problem-solving skills and ability to work independently. Excellent customer service and communication skills. Ability to stay calm under pressure.

Benefits:

Company van, equipment, PPE, and clothing provided.

25 days holiday (plus bank holidays) with an option to purchase

additional days.

Up to 6% contributory pension scheme and life assurance (x4 annual

salary).

Health cash plan, discounted gym membership, and EAP.

Flexible benefits, including critical illness cover, dental insurance, &

car leasing.

Paid volunteering days.

The role will be based in the Midlands area covering Birmingham -

Oxford - North London