Field Service Engineer

London, ENG, GB, United Kingdom

Job Description

Hexarad is a healthcare company. As one of the UK's fastest-growing scale-ups, we were recognised as one of Time World's Top HealthTech Companies for 2025, and one of the UK's best places to work in Tech 2023. We partner with leading healthcare institutions to deliver accurate and efficient diagnoses.



Our mission is to ensure fast and accurate diagnosis for everyone, everywhere.



We read and report on medical scans, primarily MRI and CT. Our customers value our clinically lead approach that places patients at the centre of what we do.

We're

offering

:


UK-based Welly Garden City office-based position. 35k p/a salary 40 hrs per week with some out of hours and on-call requirements.



Travel required




This role will entail travel across the UK at least weekly and may require some nights away from home.




For insurance purposes, you must hold a full clean driving license for at least 2 years.






Table stakes. You must...




Be well versed in modern IT infrastructure, know your VPNs from your VMs Learn fast and have strategies to gain confidence in unfamiliar domains Communicate well and be comfortable and adept at tailoring your communication style to meet your audience Share our values: Teamwork, Innovation, Equality, Quality, Integrity, Patient-centred Have experience building and maintaining
Windows PC's
Demonstrate excellent customer service



Nice to haves. You might have...




A working knowledge of the HL7 or DICOM protocols Understand PACS and RIS application workflows and configuration
A strong grasp of teleradiology/diagnostic imaging workflows An understanding of information governance practices and processes Successfully delivered user training to a range of stakeholders Successfully contributed to technical projects in healthcare



Day to day you might be...




Deliver, set-up and provide introduction training to a new reporting radiologist Prepare multiple new PC's ready for deployment Maintain a full inventory of IT stock Assist on implementing a new integration with a major NHS hospital Complete service desk tickets from internal users who need specialist assistance Troubleshoot a technical issue and help a reporter get back to their job helping patients



Why you should join us...





We genuinely improve outcomes for patients, today, every day. This isn't a "Someday in the future we'll cure lung cancer with artificial intelligence" play. We report on hundreds of thousands of scans a year, each one of them is a person who got their results faster because we exist.

Who we are





Our 4 co-founders are all NHS-trained consultant radiologists. Being clinically lead comes out in our values, ultimately the company exists to improve patient outcomes.



We act with integrity. Everyone is empowered to shout about it if they think we are not meeting this ideal. We improve daily.



We optimise for team effectiveness, and tech innovation is vital for that. Where we can have a computer take care of a boring repetitive task we will.



We come from diverse backgrounds; equality is not just a woolly ideal for us. It makes us better at solving problems and more likely to succeed.

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Job Detail

  • Job Id
    JD4240216
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned