Job Description

Job Title: Field Service Engineer

Job Overview

Farmadosis Ltd provides pharmacy automation machines including 24/7 prescription collection machines to clients throughout the UK and Ireland.

The goal is to drive service success that improves customer satisfaction so we are looking for an experience Field Service Engineer who has electrical and mechanical engineering and servicing experience, is confident and comfortable when interacting with clients and has initiative and drive to work alone whilst being an integral part of the team.

We would welcome applications from individuals who can demonstrate effectively diagnosing and repairing mechanical and electrical faults and carryout out repairs.

Upon completing training the successful applicant will be based from home but must be willing to travel to the locations of our customers.

Required skills, knowledge and experience:

Role

Conduct fault diagnosis on site and remotely

Implement service and repairs

Accept on-site delivery and complete installation of equipment

Implement go-live testing and handover process to customers

Inspect and test equipment for safety

Supervise and direct onsite 3rd party contractors

Submit daily reports

Assist with the servicing hotline to provide remote support

Ability to work in adverse weather and occasional overnight stay and

weekend work

Willingness to travel across UK and the Republic of Ireland

Skills

Previous experience as a Field Engineer or similar role

Demonstrable experience of effectively diagnosing and repairing

mechanical and electrical faults.

Good understanding of Mechanical, Electric and Electronic principles

and ability to use in practice

Valid UK driving license

Previous experience as a Vending Machine Engineer/ Pharmacy Robot

Engineer is advantageous, but not essential.

Good level of computer literacy

Friendly customer focused attitude and the ability to communicate at all

levels

Build positive relationships with customers

Desire to learn and achieve more skills

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company car Company events Company pension Employee mentoring programme On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Technical support: 3 years (preferred)
Willingness to travel:

75% (required)
Work Location: On the road