Job Description

Stoke-on-Trent, United Kingdom 34716

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Overview

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

Role Overview
We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies--often in combination--to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.



Responsibilities





Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components. Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems. Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance. Respond to third-line technical support requests from field engineers, distributors, and customer representatives. Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems. Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. Maintain accurate technical documentation, including service reports, engineering change requests, and database entries. Travel internationally up to 80% of the time, including to in the UK, Europe former CIS countries, Central & Southwest Asia, the Middle East, and Africa. Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation.



Qualifications





Engineering qualification such as BTEC, City & Guilds, HNC or equivalent. Strong understanding of hydraulic, electrical, and electro-mechanical systems. Experience with IT networking solutions (e.g., CCNP or equivalent). Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies. Proven ability to work in challenging environments and adapt to short-notice travel requirements. * Previous experience in a global field service engineering role is highly desirable.