Job Description

Are you a hands-on leader with a passion for technical excellence and team development? We're looking for a

Field Service Manager

to join our growing team and take ownership of both service delivery and the development of our talented field engineers in the North of England.


This is a

dual-role

position: 50% delivering high-quality service to customers, and 50% leading, coaching, and managing the field service team. If you thrive in a fast-paced environment and enjoy mentoring others while staying close to the tools, this could be your next big move.

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What You'll Be Doing

Lead and manage

a team of field service engineers, ensuring high standards of workmanship, service delivery, and customer satisfaction.

Deliver on-site services

including installation, maintenance, refurbishment, and repair of water treatment systems (U/F, N/F, RO, chemical dosing, ion exchange, demineralisation, electrical diagnostics, PLC programming).

Coach and train

engineers, transferring technical knowledge and developing skills in line with our competence matrix.

Support field operations

, solving technical issues and ensuring commitments to customers are met.

Drive team performance

, including planning, rota management, job sheet inspections, and site safety audits.

Collaborate with sales

, supporting business development and technical queries.

Champion health, safety, quality, and environmental standards

across all field activities.

Requirements

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What We're Looking For

Proven experience in field service engineering, ideally within water treatment or similar technical environments. Strong leadership and people management skills. Excellent problem-solving abilities and a customer-first mindset. Ability to coach, mentor, and develop technical teams. Comfortable working on the tools and managing team operations. Knowledge of RAMS, ISO standards, and safety audits is a plus.

Benefits

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Why Join Us?

Be part of a supportive senior team with shared ownership of safety, quality, and performance. Enjoy a varied role that blends technical delivery with leadership. Opportunities to grow, influence, and shape the future of our field service operations. * Competitive package including company vehicle, tools, and ongoing development.