Job Description

Field Specialist

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Deliver Systems to Perfection. Lead with Expertise. Finish with Pride.

CTI is seeking a

Field Specialist

- our elite on-site technical resource. This is a hands-on role for an expert who can build, commission, and finish systems to the highest standard. You will be equally confident leading a team on a construction site, tuning DSPs, finalising code, or walking a client through their system on handover day.


You will own every detail of delivery - mechanical, electrical, and software - ensuring that what has been engineered and pre-built off-site performs flawlessly in the real world. This role demands precision, professionalism, and pride in doing things properly.

Key Responsibilities

Site Leadership

- Direct technicians, assign tasks, and ensure safe, efficient progress in line with CTI standards.

System Integration

- Install, wire, and configure complete AV systems, maintaining clean and methodical installations.

Commissioning & Final Execution

- Deploy configurations, tune DSPs, balance audio, calibrate displays, and refine control systems.

Troubleshooting & Issue Resolution

- Diagnose and resolve mechanical, electrical, and software challenges calmly and effectively.

Client Delivery

- Act as the technical face of CTI during commissioning and handover, delivering intuitive, professional systems.

System Verification

- Perform and document complete testing to ensure performance aligns with design intent.

Training & Handover

- Provide clear training to end users, prepare as-built documentation, backups, and sign-off reports.

Quality & Ownership

- Inspect all work, verify terminations, labelling, and documentation before sign-off.

Health & Safety Leadership

- Lead by example, ensuring full compliance with safety policies and risk assessments.

Cross-Team Collaboration

- Share real-world insights with design, engineering, and service teams to improve future projects.

Flexible Work Approach

- Adapt to site requirements and deadlines without compromising quality.

Completion & Handover

- Guarantee absolute completion, including sign-offs, documentation, and smooth transition to service teams.

Key Skills & Qualifications

Technical Breadth

- Expertise across AV, UC, and broadcast systems including Crestron, Q-SYS, Biamp, Extron, Shure, Ross, Disguise.

Commissioning Proficiency

- Skilled in DSP tuning, control code deployment, video calibration, and network configuration (VLAN, Dante, AES67, NDI).

Installation Discipline

- Expert mechanical and electrical installation skills, including cable management and system build quality.

Problem Solving

- Methodical fault-finding across hardware, software, and networks.

Documentation

- Ability to produce accurate commissioning records, as-built drawings, backups, and verification checklists.

Certifications

- CTS, CTS-I, ECS, SSSTS, IPAF, PASMA preferred.

Personal Conduct & Leadership

At CTI, professionalism, teamwork, and accountability are non-negotiable. We expect our Field Specialists to demonstrate:


Commitment to quality and excellence in every installation. Ownership and accountability for all on-site work. A supportive, team-oriented mindset with mentoring capability. Clear and confident communication with colleagues, clients, and contractors. Professionalism and approachability on-site. Calm, solutions-focused problem-solving under pressure.

Join CTI as a Field Specialist and set the standard for technical delivery.

Apply today and take pride in building systems that perform flawlessly, every time.