Job Description

Location:

Auxilium House

Service:

Home First

Section:

Hoople Care

Working Hours:

Flexible hours, including weekends, evenings, and public holidays.

About Us:

Hoople Care is dedicated to providing exceptional care and support services to individuals in their homes. We work in partnership with various agencies to ensure the highest standards of care, reablement, and safeguarding. We are looking for a dedicated and motivated

Field Support Officer

to join our team and help us achieve our mission of delivering innovative, person-centred services.

Role Overview:

As a

Field Support Officer

, you will play a vital role in supporting the operational delivery of Home First services. You will be responsible for conducting care and assessment visits in client's homes, mentoring and coaching colleagues, conducting audits and spot checks, and ensuring compliance with CQC regulations. You will be working closely with the Home First team, as well as external partners like Safeguarding, Hospital@Home, District Nursing, and others to ensure the delivery of high-quality care.

Key Responsibilities:

Support the Home First team in delivering high standards of care and support to clients in their homes. Conduct care and assessment visits, including the completion of care plans and risk assessments. Induct new staff, providing guidance, mentoring, and training to support their development. Conduct regular audits, spot checks, and observations to monitor the quality of care. Act as a key point of contact for colleagues and provide feedback and support for service improvements. Promote excellent care practices that respect individuality, values, and diversity. Support with crisis management and ensure service delivery is maintained during periods of high demand or staff sickness. Work with a variety of external partners to ensure a coordinated approach to client care.

Skills & Experience Required:

Essential Criteria:

Minimum of 5 years of experience in health and social care, including 2 years within domiciliary care or reablement. Experience in safeguarding adults, writing care plans, conducting assessments and reviews. Knowledge of CQC regulations and compliance. Ability to work independently and adapt to changing priorities. Strong communication skills, both written and verbal. Experience with electronic care systems and a good understanding of technology in care settings. A Level 3 qualification in Health and Social Care (or working towards). Ability to travel within the county and hold a full UK driving licence.

Desirable Criteria:

Experience in delivering personal care in people's homes. Knowledge of the Reablement sector. Ability to conduct audits and quality checks.

Additional Information:

This position requires an

Enhanced DBS check

. The role will involve working a rota across 7 days a week, with shifts from 07:00 - 22:00. The post holder will be expected to maintain their Continuing Professional Development (CPD) and attend regular training sessions.

What We Offer

Competitive Salary

: 28,971 per annum

Paid Mileage

: 45p per mile

26 Days Annual Leave

(31 days after 5 years' service) + Bank Holidays

Paid Overtime

Cycle to Work Scheme

Discounted Shopping

Career Progression

: Opportunities for career development within Hoople

Childcare Voucher Scheme

Uniform and Mobile Phone Provided

Discounted HALO Leisure Membership

Funded Qualifications

Why Join Us?

Inclusive Environment

: We are committed to fairness and equality and provide a fully accessible recruitment process.

Career Development

: Opportunities for training, development, and career progression.

Work-Life Balance

: Flexible working arrangements to suit your needs.

Supportive Team

: Work within a team of passionate professionals who are dedicated to providing exceptional care.

Ready to make a difference?

If this sounds like the role for you, we'd love to hear from you! Apply now to be part of a team that puts people first.

Job Types: Full-time, Part-time, Permanent

Pay: 28,971.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount On-site parking Referral programme Sick pay Store discount
Work Location: In person

Application deadline: 31/08/2025