Job Description

JOB DESCRIPTION

Summary/objective

As a member of the Field Support Team, your primary focus will be a multi-faceted approach to field-based service. This role will involve working closely with both our National Sales and Partnership Manager and National Mobile Team Manager.

National Sales Partnership Manager:

Role focused on fully understanding individual customers and larger national groups' needs and requirements from an ADAS perspective. Deep-dive sessions involving Customer Projects representatives will provide us with the opportunity and understanding to work with these clients to ensure that we are selling, installing, training and supporting their in-house technicians and VDAs to build confidence in both their on-site equipment and confidence in Repairify as a partner.

Mobile Team Manager:

From time to time, you will be called upon to assist covering the regions in the Midlands and South of the UK. Cover may be required daily or for longer periods to ensure continuity of service in your region, if / when employees go sick and are absent on annual leave.

This role will require a deep understanding of vehicle side calibrations, and the successful technician will understand the full range of OEM and aftermarket tools and equipment to facilitate these on-site requests.

This role is subject to extensive travel within a pre-defined midland and southern regions. We anticipate travelling from around the Nottingham regions and south, although at times, we may call on further travel if required. You may be required on a weekly basis to facilitate multiple repairers and locations with overnight stays. A high level of attention to detail, integrity and professionalism must be key individual traits in your work ethic. As this role is heavily customer facing, it is imperative that demonstrable skills are evident.

On site installations, training and demonstrations of Repairify equipment will be required with a granular understanding of ADAS across multiple OEMs.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

A successful candidate will be working as part of a small team devoted to service excellence in delivering training and building confidence with a strong customer centric focus.

Training will be provided in using OEM equipment at our north east training centre were you will gather experience working longside remote technicians in using all OEM dealer tools to gather knowledge for application in the field. Proficient in identification of faults on vehicles, error messages, module corrections, etc. (DTCs) Perform all necessary diagnostic tests, programming and calibrations (remote and mobile) Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information. Perform customer service / reporting. Coordinating your schedule and prioritising site visits, ad-hoc requests with the ability to travel, stay overnight (in certain cases) and be highly flexible. - Expenses will be covered Collaboration with team members to develop solutions. Some understanding of Network related terminolgy and the ability to assist group IT teams in dianosing issues with Firewalls and Network reated problems - this wil be support by Repairify in-house IT team Accurate record keeping - Site sign offs, feedback sheets, completing project documentation Continuous learning on new technical information and techniques in e-learning training sessions to stay well-informed with rapidly changing automotive technology. Continuous learning on new technologies pertaining to mobile attendance and calibrations. Be flexible around workload and daily job attendance Flexible in travel distance for work taking thought on planning time to meet customers requirements Work as a efficient team member, and provide support when needed Adhere to company policy, procedure, safety, and environmental rules. Work van and equipement will be provided. You will be responsible for upkeep of equipment, any further equipment needed will be approved by Head of Operations Weekly checks on company vehicle will be carried out by you to support maintain a healthy working vehicle, tires, brakes, oils and fluids, lights, wipers and to keep clean. Vehicle needs to be kept in a safe location on a night when not occupied and will need some equipment may need to be kept in a safe place due to cost of tooling and You maybe required to work extra hours in this job role, and to be on site for 8am to start shift. Planning schedule will be put in place to help support your daily routine. This will be accessed via ServiceM8 Work mobile phone will be provided. Uniform will be provided.

Other Duties:

Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

Two years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician OEM scan tool and/or aftermarket scan tool experience and knowledge Proficient in identification of faults codes, error messages and modules Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience Experience in working on ADAS systems mobile or in a workshop Must have company designated certifications or obtain within 1 months: IMI AOM230 ADAS Calibration, IMI Level 2&3 in electric/hybrid vehicle maintenance. Current clean driving licence. Strong skills and understanding of Microsoft Office and web application software. Demonstrable customer service skills Preferred Qualifications: New car OEM dealership experience is considered a plus Self-motivated, high energy and a customer-focused perspective In depth understanding of automotive industry and various manufacturer acronyms and jargon Proficient in customer service / reporting Strong communicator Ability to work autonomously and prioritise workload Previous experience in utilising on-site ADAS equipment to perform vehicle-side ADAS calibrations.

Supervisory responsibilities

This role has no supervisory responsibilities.

Work environment

This job will see you visit different accident repair workshops were you will be required to offer your assistance in installation of new equipment, training and support of:

Locally installed equipment

Remote Services

Introdoction and demo of Mobile Team

Perform vehcile-side ADAS calibrations, programming, scans and road tests when designtaed as mobile coverage.

Physical demands

Physical requirements include occasional lifting/carrying of 25 pounds, moving equipment in and out of the company vehcile and setting up in a workshop environment.

Most training would be expected to take place in customers workshops, however, there will be a requiremet to perform classroom based training when customers visit Repairify or a customer facility allows.

Travel required.

Travel expense will be assisted by company card provided for fuel, adblue, maintenance parts and hotels.

Support

Holidays and time off support will be provided for required upon request and approval.

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state, and local laws.

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Company pension Referral programme
Work Location: On the road