Job Description

JOB DESCRIPTION

Summary/objective

As a member of the Field Support Team, your primary focus will be to support sales and customer relations. This role will involve working closely with our National Sales and Partnership Manager to fully understand individual customers and larger national groups' needs and requirements from an ADAS perspective. Deep-dive sessions involving Customer Projects representatives will provide us with the opportunity and understanding to work with these clients to ensure that we are selling, installing, training and supporting their in-house technicians and VDA to build confidence in both their on-site equipment and confidence in Repairify as a partner.

This role is subject to extensive travel UK wide. You may be required on a weekly basis to facilitate multiple repairers and locations with overnight stays. A high level of attention to detail, integrity and professionalism must be key individual traits in your work ethic. As this role is heavily customer facing, it is imperative that demonstrable skills are evident.

On site installations, training and demonstrations of Repairify equipment will be required with a granular understanding of ADAS across multiple OEMs.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. A successful candidate will be working as part of a small team devoted to service excellence in delivering training and building confidence with a strong customer centric focus.

Training will be provided in using OEM equipment at our north east training centre were you will gather experience working alongside remote technicians in using all OEM dealer tools to gather knowledge for application in the field.

Proficient in identification of faults on vehicles, error messages, module corrections, etc. (DTCs)

Perform all necessary diagnostic tests.

Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information.

Perform customer service / reporting.

Coordinating your schedule and prioritising site visits, ad-hoc requests with the ability to travel, stay overnight (in certain cases) and be highly flexible. - Expenses will be covered

Collaboration with team members to develop solutions.

Some understanding of Network related terminolgy and the ability to assist group IT teams in dianosing issues with Firewalls and Network reated problems - this wil be support by Repairify in-house IT team

Accurate record keeping - Site sign offs, feedback sheets, completing project docuementation

Continuous learning on new technical information and techniques in e-learning training sessions to stay well-informed with rapidly changing automotive technology.

Be flexible around workload and daily job attendance

Flexible in travel distance for work taking thought on planning time to meet customers requirements

Communication with National Sales and Operations Manager at all times, ensuring awareness of any issues or escalations.

Work as a efficent team member, and provide support when needed

Adhere to company policy, procedure, safety, and environmental rules.

Work van and equipement will be provided. You will be responsible for upkeep of equipment, any further equipment needed will be approved by Head of Operations

Weekly checks on company vehicle will be carried out by you to support maintaince a healthy working vehicle, tyres, brakes, oils and fluids, lights, wipers and to keep clean.

Vehicle needs to be kept in a safe location on a night when not occupied and will need some equipement may need to be kept in a safe place due to cost of tooling anf

You maybe required to work extra hours in this job role, and to be on site for 8am to start shift.

Planning schedule will be put in place to help support your daily routine.

Work mobile phone will be provided.

Minimum Qualifications:

Two years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician

OEM scan tool and/or aftermarket scan tool experience and knowledge

Proficient in identification of faults codes, error messages and modules

Strong automotive mechanical and electrical diagnosis, problem-solving and repair experience

Experience in working on ADAS systems mobile or in a workshop

Must have company designated certifications or obtain within 6 months: IMI AOM230 ADAS Calibration, IMI Level 2&3 in electric/hybrid vehicle maintenance.

Current clean driving licence.

Strong skills and understanding of Microsoft Office and web application software.

Demonstrable customer service skills

Preferred Qualifications:

New car OEM dealership experience is considered a plus

Self-motivated, high energy and a customer-focused perspective

In depth understanding of automotive industry and various manufacturer acronyms and jargon

Proficient in customer service / reporting

Stong communicator

Ability to work autonomously and prioritise workload

Work environment

This job will see you visit different accident repair workshops were you will be required to offer you assistance in installation of new equipment, training and support of:

Locally installed equipment

Remote Services

Introduction and demo of Mobile Team

Physical demands

Physical requirements include occasional lifting/carrying of 25 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

Travel required.

Travel expense will be assisted by company card provided for fuel, adblue, maintance parts and hotels.

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state, and local laws.

Job Type: Full-time

Pay: 40,000.00 per year

Benefits:

Company pension Referral programme
Work Location: On the road