Job Description

Join NYCOM - Your Path to IT Excellence

Recruitment agencies- with polite respect: PLEASE REFRAIN FROM CANVASSING
About Us:

Founded in 1993, NYCOM is a premier independent IT services company dedicated to providing top-notch IT solutions to small and medium-sized enterprises (SMEs) throughout York and its surrounding areas. Our expertise spans planning, installation, development, and maintenance of IT infrastructures and systems, as well as delivering exemplary day-to-day support both on-site and through our help desk.

Your Role:

We're on the lookout for a dependable and tech-savvy individual to join our IT Support Team as a Field-Service & Service-Desk IT Support Technician. Based at our York offices in Clifton Moor, you'll be an integral part of our experienced team, working alongside experts committed to excellence.

What You'll Do:

Provide high-quality IT support and technical assistance to clients.

Troubleshoot and resolve hardware/software issues.

Deliver exceptional help-desk support and ensure top-tier customer service.

Utilize your skills in computer networking, WiFi, VPNs, and Microsoft Windows to tackle complex technical challenges.

Apply your expertise in Microsoft Office365 systems and computer hardware to maintain seamless IT operations.

About You:

A minimum of 5 years of hands-on IT support experience in a similar field.

A warm and friendly personality coupled with excellent listening skills.

Strong IT knowledge that enables you to assist clients effectively and make a meaningful impact.

A team player who thrives in a collaborative environment and is eager to grow with us.

Why Join NYCOM:

At NYCOM, we're not just about technology; we're about people. We believe in fostering a supportive and friendly workplace where your skills are valued, and your career can flourish. Join us and be part of a team that's dedicated to making a difference, one IT solution at a time.

Recruitment agencies- with polite respect: THANK YOU FOR NOT CANVASSING
Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

York: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Technical support: 5 years (required) Customer service: 5 years (required)
Location:

York (required)
Work Location: In person

Reference ID: NYC-2LTAPR23IND