Job Description

Job reference 326252

Finance Administrator

Salary starting from 23,080, 26 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time


You will be expected to attend the office three days per week. The office location is: Contact Centre, Farnworth, Bolton BL4 9XX



Explore finance at Royal Mail, where tradition meets innovation. We are a 7.8 billion turnover company with a global reach, where finance professionals can explore unparalleled opportunities.



This is a team driving financial growth and shaping the future of a UK icon. Whether it be budgets, forecasts, variance analysis, controls, or company-wide transactions this is an exceptional environment where you can make your mark.

Are you confident with Microsoft Excel, Word, and skilled in customer communication (written and verbal)? If so, we'd love to hear from you!



We're looking for a Finance Administrator to join our Receivables Resolution Team within our Credit Management Centre - a great team of 100+ professionals handling credit risk, control, enquiries, and pricing.

About the role

Reporting to the Receivables Resolution Team Leader, you'll join the Customer Enquiries team as a customer-focused Administrator, where you'll investigate and respond to queries related to customer accounts, invoices, and sales orders. Initially you will join in the Enquiries team but may include the other departments if the need arises.

You will also:

Manage and update customer records in Salesforce Investigate and resolve customer queries Collaborate with internal teams to maintain strong customer relationships Log actions clearly to keep customer profiles up to date Work towards team KPIs and SLAs Identify and drive process improvements

About you

Strong skills in Excel and Word Experience with Salesforce (highly beneficial) Excellent communication and problem-solving abilities Organised, accurate, and able to meet tight deadlines A collaborative mindset and great interpersonal skills

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.



Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.



We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date: 17th July. Please note, this advert may close early if the appropriate number of applications has been reached.


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