Job Description

Description

Somerset Bridge are now recruiting for a full-time (37.5 hours per week) Finance Administrator to join us on a permanent contract.

This role is for someone who likes fixing problems and working with multiple areas of the business to collaborate on business improvements. We are looking for a financial administrator to help support a team with many different administration tasks who work alongside the call centre staff in South Africa under the Distribution Operations side of the business . These tasks include, but are not limited to, fixing system errors, fixing incorrect data entries, correcting operational mistakes, chasing for unpaid premiums / issuing daily refunds to customers, monitoring changes in reports and managing irregular payments as well as communicating with other areas of the business.

The ideal candidate will be highly self-motivated and able to adapt quickly in a fast-paced environment while having an excellent capacity to retain new knowledge.

What you'll be responsible for:

Assisting with all finance provider discrepancies

Managing all the reports' outlying discrepancies for a policy between our system and the finance providers Managing all reports where a payment needs to be processed manually or a policy has been declined

Processing atypical payments

Writing off payments not collected and sending information to a collection agency Paying off financed cases which have been claimed Processing any incoming post from debt management agencies and forwarding to our debt collection agency

General duties

Action diaries in a timely manner Sort and deal with incoming emails Investigate outstanding balances on policies and issuing chasers/refunds when needed Providing support and feedback to the operations teams

What you'll need:

Ability to work in a fast-paced environment following monthly targets. Experience working with Microsoft Excel. Passionate about solving problems. Able to prioritise workloads and meet deadlines Excellent written communication skills. Ability to communicate with a wide range of people and adapt to different cultures. High attention to detail following quality guidelines.

Our Benefits

Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day

About Somerset Bridge Group

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.