Job Description

About the role

Our mission at Hope into Action is to enable the local church to house the homeless and we're looking for a Finance and Office Administrator to join our team in Portsmouth.

The role is based at our office in Portsmouth working with the Portsmouth team in partnership with local churches in supporting and empowering tenants in our homes in Portsmouth and the surrounding area. Our homes comprise of single male tenants or single female tenants or families, all of whom have experienced homelessness.

Your role will be as the general office coordinator for the Portsmouth team providing support in day-to-day administration of tenant finances and files and leading on the bookkeeping and finance administration.

You will need to have a flexible approach to working outside of the normal 9-5 for occasional weekend and evening events.

About you

For this role, you would be someone with a passion for the homeless and our values, who is able to work with all our partners. The ability to work in a flexible team and learn new skills is important as we foster working within a strong supportive team. As a key role within Hope into Action you must demonstrate your sympathy with the Christian faith and the mission and values of the organisation.

Experience of finances and good administration skills are essential. Knowledge of Xero is desirable.

We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.

About us

In Portsmouth we are at the forefront of providing excellent quality supported accommodation to those that need it most in our area. We currently have eleven properties.

Our vision is for every church to lovingly provide the homeless with a home. The tragedy of homelessness is in every community. We believe that with our help, every church can do something about it.

Job Salary & Benefits

Hours of Work - 24 hours per week (hours can be flexible, but ideally spread across 5 days)

Salary - 27,250 per annum pro rata (full time 40 hours)

Annual Leave - 25 days per annum + bank holidays and days in between Christmas and New Year on a pro rata basis

Pension - Hope into Action will contribute 8% of qualifying salary to a Pension Plan

Essential Job Functions

1. Manage day-to-day finances and bookkeeping for the Portsmouth team, including:

Update tenant's payments being paid electronically or in cash including Housing Allowance, and issue monthly statements

Bank reconciliation and cash flow administration (weekly) using Xero, including banking cash and recording as necessary

Creating investor statements for each house as required

Uploading relevant bank account credits into Empower system and allocating to tenants (monthly)

Reconciling bank statements with Housing Benefit statements

Creating monthly and annual reports for Franchise Lead & Trustees

Coordinate and report team expenses monthly

Other financial tasks as required

2. Support the Portsmouth Team in day-to-day administration, including finance:

Answer phone and email enquiries

Provide support to the Portsmouth Trustees, Franchise Lead and Empowerment Workers as required, including direct support and contact with tenants

Working well as part of a team and attending team meetings

Distribute newsletters and update social media

Complete fundraising tasks as agreed

Project manage external events hosted by HiA Portsmouth

Keep office clean and tidy and stocked as necessary

3. Administrative support for the Portsmouth houses, tenant files and keys, including:

Working with the Maintenance Coordinator to keep records of houses up-to-date

Keep all tenant hard & soft copies of files up to date

Manage the key log system and be responsible for key organisation and access by colleagues

4. Spiritual Participation

Participate in the organisation retaining a strong Christian ethos, culture and practices throughout, with a strong emphasis on prayer and a Biblical basis for decision making and policies

Devote specific time to pray for the organisation

Help to organise and attend team retreats

5. Other

Maintain and strengthen current systems offering suggestions for improvement where required

Attend away days, meetings, training days and other events

Identify training opportunities for yourself

Assist with other work, events or situations as needed

Maintain own annual leave records

Other tasks as appropriate for your position

To apply

Please contact Caroline Deans at caroline.deans@hopeintoaction.org.uk to receive an application form or call 07494 874395 for any further information about the role. No recruitment agencies please. Closing date 17 October 2025.

Job Types: Permanent, Part-time

Pay: 27,250.00 per year

Expected hours: 24 per week

Benefits:

Company pension
Work Location: In person