Job Description

KEY JOB TASKS AND SKILLS

FINANCIAL SERVICES ASSISTANT

Based at:

XXXXXXXXXXXXX

Position reports to:

XXXXXXXXXXXXXXXXXXXXXXXX

Purpose of the role

To provide both clerical and administrative support to ensure the smooth running of the firm.

Skills and knowledge

Skills

? Good written and oral communication skills.
? Good report writing skills.
? Good methodical and organisational skills.
? Computer literacy and good typing skills.
? Accurate with good attention to detail.

Knowledge

? Detailed knowledge of the FCA's and the firm's record keeping requirements.
? Basic knowledge of the financial services sector.
? Knowledge of the following software packages: Intelligent Office
? Knowledge of all business areas - investment, pensions and protection

Responsibilities

General

? Comply at all times with the firm's Compliance; Training & Competence; Complaints and
Data Security policies / procedures.

? To ensure that the firm's clients are treated fairly at all times.
? To work as part of a team alongside the firm's advisers to provide clients with a professional ongoing financial planning experience.
? Attend training and to develop relevant knowledge and skills.

Specific*

? Handling telephone / email enquiries and taking/recording messages accurately.

? Processing and distributing incoming post. Preparing/logging of outgoing post.

? Create and maintain filing systems / client files.

Ref: 301

? Arrange meetings / book appointments.
? Accurate recording and maintenance of information onto Intelligent Office (our client back office software)
? Scanning documentation onto Intelligent Office
? Update and maintain the firm's records / registers, as required.
? Update and maintain the firm's diary system.
? The processing of all sales related paperwork from submission to completion and any ongoing administration for all business areas, e.g. investments, pensions, protection, etc.
? Compiling invoices.
? Ordering and maintaining stationery and equipment supplies.
? Liaising with product providers / mortgage lenders, as and when necessary.
? Assisting advisers in the creation of client financial reports / letters.
? Monitor receipt of commission / fee payments from clients.
? To attend meetings as and when required.
? Maintain a computerised customer database.
? Type and word-process various documents and electronic information.
? Create financial reports using spreadsheets.
? Manage, organise and update relevant data using database applications.
? Dealing with client issues and enquiries.
? All client and general administration.
? Obtaining valuations (client or adviser request)
? Compilation of quotations for advisers
? Provision of general support for advisers

Ref: 301

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Experience:

IFA: 2 years (preferred)
Location:

Stockton-on-Tees, TS18 3TU (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person