Job Description

BLOK at Lanelay Hall Hotel & Spa is a recognised fine dining establishment known for its exquisite cuisine, elegant ambiance, and exceptional service. We pride ourselves on delivering a memorable dining experience to our guests, with a focus on quality, precision, and hospitality. We are currently seeking experienced and passionate Fine Dining Servers to join our team.

The Role:

As a Fine Dining Server at BLOK, you will play a crucial role in ensuring our guests have an outstanding dining experience. You will be responsible for providing attentive, knowledgeable, and personalised service in a sophisticated environment. Your ability to anticipate guest needs, recommend menu items, and maintain the highest standards of service will contribute to our reputation for excellence.

Key Responsibilities:

Guest Interaction:

Greet guests warmly, provide menu recommendations, and answer any questions regarding the menu, wine list, and specials.

Service Excellence:

Deliver a seamless dining experience by coordinating with the kitchen and bar staff, timing service accurately, and ensuring all guest requests are met promptly.

Menu Knowledge:

Maintain an in-depth understanding of the menu, ingredients, and preparation methods, as well as a strong knowledge of wine pairings and other beverages.

Table Maintenance:

Ensure tables are properly set before service and cleared promptly after each course, maintaining cleanliness and organisation throughout service.

Upselling:

Utilise suggestive selling techniques to enhance the guest experience and increase sales.

Payment Processing:

Handle guest payments accurately while maintaining proper cash handling procedures.

Team Collaboration:

Work closely with fellow servers, kitchen staff, and management to ensure a smooth and efficient service flow.

Qualifications:

Experience:

Experience as a server in a fine dining or upscale restaurant.

Knowledge:

Strong knowledge of food, wine, and beverage service, with a passion for delivering exceptional dining experiences.

Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with guests and work collaboratively with team members.

Professionalism:

Impeccable grooming, punctuality, and a positive attitude are essential.

Attention to Detail:

Strong attention to detail and the ability to multitask in a fast-paced environment.

Flexibility:

Availability to work evenings, weekends, and holidays as required.

What's In It for You...

As an employee of Lanelay Hall Hotel & Spa, you can enjoy a range of incredible perks, from relaxation to mouth-watering meals and career development opportunities just to name a few we are sure you won't be disappointed!

Who Are We ...

After over fifty years, the South Wales Fire Service waved goodbye to Lanelay Hall leaving the opportunity for Lanelay Hall to become a unique spa hotel tucked away in the rolling hills of South Wales.

Our rooms boast a touch of luxury combined with a homely charm making Lanelay Hall Hotel & Spa the perfect staycation. Expect eclectic artwork, quirky designs and luxurious surroundings.

Recruitment Info

In the event we receive a high number of applications, we reserve the right to close this campaign early.

In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Lanelay Hall Hotel & Spa is an equal opportunity employer and would welcome interest from applicants of all ages. that this job description is not exhaustive and additional duties may be assigned as needed.

If you are passionate about bartending and enjoy providing exceptional service to customers, we would love to hear from you. Apply now to join our team!

Job Types: Full-time, Permanent

Pay: 9.50-12.00 per hour

Benefits:

Company pension Discounted or free food Employee discount On-site parking Store discount
Experience:

Hospitality: 1 year (preferred) Fine Dining: 1 year (preferred)
Work Location: In person