Job Description

Are you an experienced First Line Support Engineer looking to boost your career by joining an advanced Helpdesk team that pride themselves on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.


With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.


Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

The Role

Due to an expanding IT team, a fantastic opportunity has emerged for a First Line Technical Support Engineer to work at one of our health care clients in Birmingham on a full-time onsite secondment.


Joining this technically strong and service-centric team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.


The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and will be required to work hard to meet customer expectations and satisfaction.


Training will be provided by virtue of teamwork and onsite knowledge transfer, but it is expected you will be able to work independently to solve a variety of technical challenges.


This role is based at our client's site in Birmingham but will also require visits to the client's retail and colleagues home locations within a c30-mile radius (travel expenses provided).

Requirements:

A minimum of 1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable and confident, with the ability to build rapport with colleagues The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential


This is a Monday to Friday role (9:00am - 5:00pm) based onsite at the clients HQ in Birmingham (c15 mins from the City Centre).


All technical staff are given a thorough aptitude and technical test during interviews.

The Package

21,000 - 30,000 Basic (depending on experience)

Benefits

4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Ser-vice) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Long Service Recognition Awards for 5, 10, 15 years+ Cycle to Work Scheme Regular Company-Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.


Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy Privacy & Cookie Policies - Krome