Job Description

As our Receptionist, you will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently.
To provide standard administrative support to the team working collaboratively to achieve shared goals.
To ensure the service user is at the centre of everything you do delivering quality and value.
Main duties of the job
Duties will include, meeting and greeting visitors and patients, dealing with queries both over the phone and in person in an efficient and professional manner, ensuring the collection and distribution of post daily, opening and closing the building, logging maintenance calls and other general admin duties.
Use of the booking system (Emis/Rio/Swiftqueue) to arrival of patients.
About us
So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Bank
Working pattern
Part-time, Flexible working
Reference number
813-275-0226
Job locations
Chatham HLC
Chatham Pentagon, High Street
Chatham
ME4 4HY
Job description
Job responsibilities
1. Communication and relationship skills
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.
2. Knowledge, training and experience
GCSE / O Levels or 1 years experience of office procedures / customer care
NVQ 2 in Business Administration / Customer Care or equivalent
RSA 2 or equivalent
ECDL or equivalent knowledge of IT applications.
3. Analytical and judgement skills
Make judgements involving facts / situations sometimes requiring analysis of information.
Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patients
4. Planning and organisational skills
Organise and prioritise own day to day work, tasks or activities
Schedule meetings / book meeting rooms
Work flexibly to maintain cover within the service / organisation
Produce and maintain effective systems to ensure the service operates efficiently
e.g. planning appointments, time management, patient transport
5. Physical skills
Keyboard skills
Working for periods of time on a computer
Managing post and franking mail
Putting stock away and receiving stock items
6. Responsibility for patient / client care
Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
Consistently treats others with courtesy and respect
7. Responsibility for policy and service development implementation
Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.
8. Responsibilities for financial and physical resources
Manage stock / office stationery
Maybe required to handle petty cash and patient valuables
Maybe required to issue / take responsibility for equipment used by self and others.
9. Responsibilities for human resources (HR)
Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteer.
10. Responsibilities for information resources
Accurately enter data / process information utilising appropriate IT systems
Occasional note taking may be required.
Management of information either electronic or paper based
11. Responsibilities for research and development (R&D)
Will be required to undertake surveys and audits when requested in own area of work.
12. Freedom to act
Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures.
13. Physical effort (refer to effort factor questionnaire)
Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, ie as an occasional or on-going requirement. Moving / transferring patients / clients, moving equipment, long periods of driving or inputting at a keyboard should also be identified.
14. Mental effort (refer to effort factor questionnaire)
Areas of the role which require mental effort including the nature, level, frequency and duration of the mental effort required. The frequency of the requirement should also be identified, ie whether this occasional or a frequent need
15. Emotional effort (refer to effort factor questionnaire)
Areas of the role which require emotional effort and the nature, level, frequency and duration demands of the emotional effort required
16. Working conditions (refer to effort factor questionnaire)
The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable. Job description
Job responsibilities
1. Communication and relationship skills
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.
2. Knowledge, training and experience
GCSE / O Levels or 1 years experience of office procedures / customer care
NVQ 2 in Business Administration / Customer Care or equivalent
RSA 2 or equivalent
ECDL or equivalent knowledge of IT applications.
3. Analytical and judgement skills
Make judgements involving facts / situations sometimes requiring analysis of information.
Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patients
4. Planning and organisational skills
Organise and prioritise own day to day work, tasks or activities
Schedule meetings / book meeting rooms
Work flexibly to maintain cover within the service / organisation
Produce and maintain effective systems to ensure the service operates efficiently
e.g. planning appointments, time management, patient transport
5. Physical skills
Keyboard skills
Working for periods of time on a computer
Managing post and franking mail
Putting stock away and receiving stock items
6. Responsibility for patient / client care
Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
Consistently treats others with courtesy and respect
7. Responsibility for policy and service development implementation
Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.
8. Responsibilities for financial and physical resources
Manage stock / office stationery
Maybe required to handle petty cash and patient valuables
Maybe required to issue / take responsibility for equipment used by self and others.
9. Responsibilities for human resources (HR)
Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteer.
10. Responsibilities for information resources
Accurately enter data / process information utilising appropriate IT systems
Occasional note taking may be required.
Management of information either electronic or paper based
11. Responsibilities for research and development (R&D)
Will be required to undertake surveys and audits when requested in own area of work.
12. Freedom to act
Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures.
13. Physical effort (refer to effort factor questionnaire)
Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, ie as an occasional or on-going requirement. Moving / transferring patients / clients, moving equipment, long periods of driving or inputting at a keyboard should also be identified.
14. Mental effort (refer to effort factor questionnaire)
Areas of the role which require mental effort including the nature, level, frequency and duration of the mental effort required. The frequency of the requirement should also be identified, ie whether this occasional or a frequent need
15. Emotional effort (refer to effort factor questionnaire)
Areas of the role which require emotional effort and the nature, level, frequency and duration demands of the emotional effort required
16. Working conditions (refer to effort factor questionnaire)
The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable.
Person Specification
Qualifications
Essential

• GCSE/O level
• Office Experience

Desirable

• NVQ2 in Business administration

Experience
Essential

• Previous role on reception

Desirable

• Good customer care

Knowledge
Essential

• Standard IT skills including Microsoft packages
• Good communication skills both written and verbal
• Good team worker

MCH Values
Essential

• Good understanding of MCH Values

Int
Essential

• Able to organise and prioritise own work
• Able to work accurately & efficiently

Person Specification
Qualifications
Essential

• GCSE/O level
• Office Experience

Desirable

• NVQ2 in Business administration

Experience
Essential

• Previous role on reception

Desirable

• Good customer care

Knowledge
Essential

• Standard IT skills including Microsoft packages
• Good communication skills both written and verbal
• Good team worker

MCH Values
Essential

• Good understanding of MCH Values

Int
Essential

• Able to organise and prioritise own work
• Able to work accurately & efficiently

Skills Required