Job Description

Firmdale Hotels is renowned for its award-winning, uniquely styled luxury boutique hotels, each offering exceptional service and distinctive character. Located in the heart of London, our Covent Garden Hotel is a vibrant hub that blends the charm of the city with sophisticated elegance. We pride ourselves on creating memorable experiences for our guests and fostering a dynamic, supportive environment for our team members.


We are seeking an enthusiastic and dedicated Floor Housekeeper to join our highly successful team at the Covent Garden Hotel. This role is pivotal in ensuring our hotel maintains its impeccable standards of cleanliness and presentation.

Responsibilities:

Collaborate with the Deputy Head Housekeeper and the Head Housekeeper to lead and manage the housekeeping team. Supervise daily operations, ensuring all areas are cleaned and maintained to the highest standards. Conduct regular inspections of guest rooms and public areas to ensure they meet our stringent quality criteria. Provide guidance and support to the housekeeping team, fostering a positive and productive work environment. Handle guest requests and address any issues promptly and professionally to ensure guest satisfaction.

What you Need:

Thrive in a fast-paced environment and handle multiple tasks efficiently. Demonstrate meticulous attention to detail to maintain our exceptional standards. A genuine passion for providing outstanding customer service to create memorable guest experiences. Excellent organisational skills to manage schedules, resources, and team workflow effectively. Strong communication skills to interact effectively with guests and team members. Ability to work collaboratively within a team, supporting and motivating colleagues.

What We Offer:

Competitive hourly rate of 17.00 - 19.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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